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Posts Tagged ‘Employment’

Can you describe your job in five words?

In behavior, business, culture, journalism, life, work on July 6, 2014 at 12:12 am

By Caitlin Kelly

This is what we do!

This is what we do!

One of my favorite radio shows is Marketplace, a 30-minute program on American Public Media, focused on business, in the broadest sense. (Sidenote: I’ve been interviewed several times on the show, an experience both terrifying and thrilling! Both of my non-fiction books were about business, in some measure: my last one was about working a low-wage retail job and my first about women and gun use in the U.S.)

The show’s host, the dishy Kai Ryssdal, recently interviewed President Barack Obama — known to the in-crowd as POTUS (President of the United States) — and asked him to describe his job in five words.

He took nineteen:

“My job is to keep the American people safe and to create a platform for hardworking people to succeed.”

I decided to play along and, maybe not surprising, was easily able to do it in five words without hesitation:

Finding and telling powerful stories

 

PERSONAL ESSAY

 

I keep trying to leave journalism behind — an industry writhing in “disruption”, with appalling pay rates and rapacious behavior — but I am, it appears, addicted to my vocation.

I was very fortunate and deeply grateful, in March this year, to be hired by WaterAid, a global aid group, to travel to rural Nicaragua to report on their work there and produce three stories for them. It felt wonderful to have the chance to tell their stories, not just the usual journalistic fodder, transferring my skills into another realm for a welcome change.

How about you?

Can you describe your job or work in five words?

 

Five reasons to freelance — and five reasons not to!

In behavior, blogging, books, business, culture, domestic life, journalism, life, photography, work on June 7, 2014 at 5:46 pm

By Caitlin Kelly

I went freelance, for the third time, in 2006 after losing a staff job at the New York Daily News — but I also freelanced, by choice, full-time for four years right out of college, so it wasn’t a terrible shock to lose an office, colleagues and a paycheck.

I grew up in a family of freelance creatives, people who wrote for print and television and my father was a film director. No one had a steady paycheck or pension to look forward to and rely on. So it all felt normal to me.

You can attend a mid-week matinee!

You can attend a mid-week matinee!

Five reasons to go, or stay, freelance:

You’re very intrinsically motivated (i.e. you don’t need a whip over your head to get it done)

Autonomy ‘r us! Some people are just a whole lot happier not having a boss. And any organization, no matter how small, is going to impose policies and procedures, some of which are usually inane and some of which you might deeply disagree with.

All of which come with someone else’s paycheck.

You want more control of your work/life scheduling

Maybe you have children and/or pets and/or an ailing loved one who needs your attention as well. Maybe you prefer to work from 4pm to midnight or 2am to 8am…or whenever it suits you. Freelancing allows you tremendous freedom, within limits, to set your own hours and schedule.

I take a jazz dance class on Monday and/or Friday mornings, from 9:30 to 10:30 or 11:00 a.m — and no staff job I know of would allow for that. It’s fun and social and gives me tremendous pleasure and keeps me healthy. And I like knowing this is a bonus no job would offer.

I also take as much vacation, whenever possible; my husband, even after 30 years at the Times, must request his vacation time in early January and defer to those (!) with more seniority than he.

This was a workday for us in rural Nicaragua. Sweet!

This was a workday for us in rural Nicaragua. Sweet!

You can choose a wide variety of clients and projects

Staff jobs, de facto, have set roles and responsibilities they have hired you to perform. Freelancers can freely pick and choose our clients and types of work, from quick 300-word stories to 3,500 word features to 100,000 word books. We can fly to another country to do some reporting or spend a week at a conference meeting cool people who can help our careers.

If you’re getting bored or have a difficult client, switch it up!

Intellectual challenge is up to you

If your personal life is crazy and all you have energy for is lighter projects, that’s your call. That’s a huge benefit when our personal lives go haywire and we need to lighten our loads for a while. When you work for someone else, it’s all up to them. Plus, your professional opportunities for advancement and growth (and pay) are largely within their budget, schedule and control.

BUSINESS OF FREELANCING

Your income is your choice

Key! If you want to double or triple your income — or even just boost it by 22.3% — that’s also within your control, not something at the pleasure of your boss or company CEO.

Freelancers see a very direct and satisfying correlation between our energy, stamina, skill and experience, and the zeros on our tax returns — with no office politics and no bullshit excuses why you still, somehow, don’t deserve — or just won’t get — a raise, commission or bonus.

Five reasons to stay on someone’s payroll

You’ve got huge overhead you can’t quickly and easily reduce

If you’ve got multiple children expecting you to pay for their educations, freelancing is going to be tough. If you’re crushed by student debt yourself already and/or credit card debt (especially with a high APR), freelancing — i.e. not having a reliable income each month — can be really stressful, certainly as you are just getting started and cannot command the highest fees.

And many clients pay late (45 to 60 days after invoice) while some try to screw us out of our fees.

I know some people earning $100,000 to 130,000 a year freelancing, but they are not, certainly as writers in journalism today, in the majority.

You need someone telling you what to do, and when to do it, and how to do it right

If you’re the sort of person who craves routine and a structure and people making sure you have done the work correctly, freelancing may feel too loosey-goosey. Every single day’s productivity is completely your own responsibility, so if you’re someone who likes to watch daytime TV or Candy Crush, good luck with that.

Your ability to make enough income to gas the car, feed your family and take your dog to the vet are often the primary or exclusive measure of your success. Your primary goal is to find, nurture and keep ongoing and profitable relationships — not please your superiors and colleagues.

A lovely gift from my former assistant. Someone cared!

A lovely gift from my former assistant. Someone cared!

You really need the company (and input) of other people

Working alone at home is lonely and isolating. If you treasure your office pals and going out for margaritas with them, freelancing all day by yourself may drive you nuts. Yes, you can rent a co-working space, but you’re still there to work and paying for additional space, and not necessarily surrounded by like-minded folk.

Hustling scares you (to death)

Freelancers eat only what we kill. No, not literally! But we start many weeks, or years, with no clear, definite idea what our income is actually going to be. Sure, we set income goals — but clients die, turn into insatiable monsters we have to fire, publications suddenly close or trim their budgets and mayhem just happens sometimes.

Yet those monthly bills keep coming! If the idea of constantly seeking out, and nurturing, new client relationships fills you with dread, keep the day job.

You crave the validation of “I work at…”

A phrase that drives me crazy is “Who’re you with?” I’m with myself, actually.

The constant status-check of ascribing your value and prestige to your Big Name Employer seems, to me, sadly antiquated now that 30 percent of Americans work for themselves, or as temps or contract workers only.

But if you really like saying “I work for BNE”, then get and keep a job there.

The downside? If or when you’re laid off from a staff job, your identity — and your income, of course — may take a serious and unexpected whack.

How about you?

Which lifestyle suits you best?

10 ways to rock your first job/internship

In behavior, business, education, journalism, life, US, women, work on May 21, 2014 at 1:25 am

By Caitlin Kelly

It’s graduation season, and time — for the fortunate — to step into their first full-time staff jobs, whether a permanent position or a summer internship.

If you’ve snagged a paid spot (or, likely, an unpaid one), congrats! Time to rock it!

As someone who has hired and managed less-experienced researchers and assistants, and has watched some newsroom interns succeed — or fail — a few hints:

 

INTERVIEW TECHNIQUES

Listen carefully

No, really.

Put down your phone, look people in the eye and give them your undivided attention. Old folks — anyone over 30 — expect you to look at them while they’re speaking to you, not IM or text. Especially if you’re working in any sort of customer-facing work like PR, retail, hospitality or food service — where high quality customer service is expected — this is crucial.

Your ability to soak up information quickly and accurately will make or break you. You may also have to convey key information to other people and need to be sure you’ve got everything right. You may well need to remind your boss of meetings, travel appointments or other tasks. They’re offloading onto you and counting on you to be helpful.

Take notes

Use whatever method is easiest and most reliable, whether a pen and paper, Ipad or verbal dictation. Double-check the spelling of even the simplest names and figures: Jon Smythe, for example. Never assume you automatically know the right answer; even if you do, check to be sure.

Ask lots of questions

Don’t be annoying and sleeve-tugging, but learn what is expected of you, whether hourly, daily, or weekly. If you’ve been asked to prepare a conference room for a meeting, go there ahead of time and make sure everything your boss(es) and co-workers will need is in there, and if not, get it!

Get to know all support and administrative staff and be kind and respectful to them. They hold a lot of power.

Also, find out how your boss and coworkers prefer to communicate — whether face to face, texts, email, phone or Skype. Just because you and your friends prefer texting does not mean those paying you do as well.

Memorize the phrase: “No problem!”

And mean it. After you’ve gotten your responsibilities clear, and you know who to ask or call for help in an emergency, it’s up to you to figure stuff out for yourself. It’s called being resourceful. Your value to your organization is not simply doing the job they hired you into, but to notice and anticipate other issues you might be able to help solve.

Are you including pleasure in your daily life?

Are you including pleasure in your daily life?

Take care of yourself: eat right, sleep 8 hours a night, limit alcohol intake

Don’t underestimate the stress — (and excitement!) — of a full-time job pleasing many new and demanding strangers. They’re not your Mom or coach or professors and (sorry!) many just don’t really care if you’re happy or having fun or even if you succeed. So it’s up to you to take the best care of your body and soul as possible, especially in an economy with few great jobs and little to no room for error, sloppiness, oversights or slip-ups.

Being well-rested and properly nourished will help you stay on top of your game; (i.e. do not arrive at work, ever, hungover. Nor share those details if you do.)

And no draaaaaaaama. Ever. No public tears or tantrums. (That includes stairwells, elevators and bathrooms. The walls have ears and you never know who’s listening.)

Check in with your boss(es)

If something they have asked you to do is heading south, let them know as soon as possible so there are no ugly last-minute surprises they can’t fix.

Don’t constantly ask co-workers or bosses for “feedback” or praise

Seriously! No matter how badly you crave approval or are used to being told — “Thanks! Great job!” — don’t hold your breath waiting for this at work. And don’t freak out if you never hear it there, no matter how much extra effort you put in. We’re all running 100,000 miles per hour these days and anyone who even has a job, let alone a senior position of any authority, is already plenty stressed and tired.

They are in no mood to coddle you as well.

Don’t take shit personally — unless it’s aimed at you specifically

If someone rips your head off, don’t take it personally. They might be a bitch to everyone all the time, or their dog just died or their husband is having an affair or they just got a lousy diagnosis. Get a feel for office politics and culture so you know when someone is really just like that, or when you really are screwing up and deserved to get your head sliced off, GOT-style.

It's not personal! Armor up, kids!

It’s not personal! Armor up, kids!

Do everything to 187 percent of your ability. Everything!

That means getting coffee, running to Staples, booking your boss’s flight, whatever your boss needs. People who run their own business, especially, rely on helpful, cheerful team players — no one is “too important” to do the smallest of tasks, no matter how silly or tedious or un-sexy they appear to be. People really value workers who consistently offer them good cheer, high energy and empathy.

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Your primary job is to make everyone else’s job easier

Don’t focus on your job title or description, if you even have one. Never say out loud, or post anywhere on social media: “That’s not my job!” If your boss says it’s your job, guess what…

Your most valuable skill, certainly as someone new to the workforce building your skills and your networks for the future, is being sensitive to others’ needs and making their lives easier, while accomplishing your own tasks on or ahead of schedule. No one, even at the opera, wants to work with a diva.

Good luck!

 

The end of (unpaid) internships — about time?

In behavior, business, education, film, journalism, life, Media, Money, movies, news, television, US, work on November 2, 2013 at 12:51 pm

By Caitlin Kelly

As some of you know, this has been a year of lawsuits against major corporations with very deep pockets who have hired interns and either not paid them enough — or not paid them anything at all.

Experience, skills and a new network are deemed sufficient compensation.

internship

internship (Photo credit: Sean MacEntee)

The problem? No lower-income would-be employee can afford to rent space, feed and clothe themselves, let alone afford gas or subway fare, if they are not paid. A serious internship requires all the time and energy it takes to make that income “on the side” — which has meant that many internships are eagerly claimed by those whose parents or partner can afford to subsidize them.

If a company can keep its lights on and elevators running, it can afford to pay its interns!

Now, in response to all the hue and cry, Conde Nast — the publishing empire producing Vanity Fair, Glamour, Vogue, et al — has decided to end its internship program.

Here’s a piece about it from mediabistro.com, a major hub for Jnews:

there’s so much more to doing internships than just the desk work. As they’re pursued in such a transitional time of life, I believe they help to shape who you are not just professionally but also personally, and if
they’re done right, they can push you toward a decision about what you want to do with your life. For the rest of your life. What if other huge names like Condé Nast gave up on their internship programs? The New Yorker, in many circles, is considered the pinnacle of journalistic success.

And for fashion writers and enthusiasts, Vogue reaches those heights. Now, freshly graduated people are potentially left to knock on Condé Nast’s door with zero relationships in the building, having had no opportunity to show them that they can hack it at a major media title —the  shot you get during an internship.

English: I took this photograph of the footsto...

English: I took this photograph of the footstone of Conde Nast in Gate of Heaven Cemetery on April 9, 2007. Conde Nast was a real person — how would he feel about all this? GNU Free Documentation License – (Photo credit: Wikipedia)

And from The Globe and Mail:

I remember when my first internship ended, the staff gathered around to tell me what a wonderful a job I had done and wish me well. But instead of eating cake, I really wanted to blurt out “just put me on the payroll!”

On the other hand, that internship helped me land my first paying job. The hiring manager even overlooked his requirement that I possess a master’s degree in journalism from an expensive Ivy League college after seeing clippings of my articles published during that internship.

But somewhere along the line, internships – meant to bridge the skills gap between formal education and an entry-level job – evolved into an accepted way for companies to demand free labour.

In recent years, a chorus of discontent has arisen over unpaid internships, most notably in several high-profile lawsuits, including ones against Fox Searchlight Pictures and Hearst Magazines. Condé Nast shut down its internship program last week after an earlier lawsuit.

I have strong opinions about this as I’ve been hiring — and paying — interns and assistants for more than a decade, paying them a low wage of $10 hour to a maximum of $15/hour. I had an unpaid intern, Jessica, who received college credit for the semester we worked together — by the time it ended, I’d grown so reliant on her helpful good cheer I paid her $12/hour, and then (with one phone call) found her her first post-grad job, in the field she wanted.

On my first book, “Blown Away: American Women and Guns”, I truly was broke, yet managed to find four bright, capable young women to help me with research — without pay. They were excited to contribute to a work of women’s history and I was deeply grateful for their skill and energy. One of them, 11 years later, remains a friend and colleague; she went on to work for one of NPR’s biggest national radio programs.

Cover of "Blown Away: American Women and ...

Cover of Blown Away: American Women and Guns

Since then, I’ve worked with about a dozen others, some fantastic, some less so. But I’ve paid all of them, even those without a shred of journalism experience or training. It’s a win-win for us both — they learn a lot, quickly, by doing substantive work and I am freed from endless administrative tasks to get on with higher-value work I need to do.

These are not full-time jobs. I can’t pay anyone thousands of dollars a month; i.e. a living wage. But I spend hundreds, sometimes close to a thousand dollars, each year to hire and pay people for their skills.

If someone is offering you a skill — and you, and your company, are profiting from their labor, pay them.

It seems pretty simple to me.

Have you done a paid (or unpaid) internship?

Was it as valuable as you’d hoped?

It’s Labor Day: What does work mean to you?

In aging, behavior, books, business, journalism, life, news, US, work on September 2, 2013 at 3:02 pm

By Caitlin Kelly

The radio plays Aaron Copland’s breathtaking “Fanfare for the Common Man.”

Cover of Supply Chain Management Review

Cover of Supply Chain Management Review (Photo credit: Wikipedia)

The front page of The New York Times carries this incredibly depressing-but-important story about how clothing factories overseas — the ones that probably made the T-shirt I’m wearing as I write this post — are lying, cheating and faking their “safe” inspected factories:

As Western companies overwhelmingly turn to low-wage countries far away from corporate headquarters to produce cheap apparel, electronics and other goods, factory inspections have become a vital link in the supply chain of overseas production.

An extensive examination by The New York Times reveals how the inspection system intended to protect workers and ensure manufacturing quality is riddled with flaws. The inspections are often so superficial that they omit the most fundamental workplace safeguards like fire escapes. And even when inspectors are tough, factory managers find ways to trick them and hide serious violations, like child labor or locked exit doors. Dangerous conditions cited in the audits frequently take months to correct, often with little enforcement or follow-through to guarantee compliance.

Dara O’Rourke, a global supply chain expert at the University of California, Berkeley, said little had improved in 20 years of factory monitoring, especially with increased use of the cheaper “check the box” inspections at thousands of factories. “The auditors are put under greater pressure on speed, and they’re not able to keep up with what’s really going on in the apparel industry,” he said. “We see factories and brands passing audits but failing the factories’ workers.”

Still, major companies including Walmart, Apple, Gap and Nike turn to monitoring not just to check that production is on time and of adequate quality, but also to project a corporate image that aims to assure consumers that they do not use Dickensian sweatshops. Moreover, Western companies now depend on inspectors to uncover hazardous work conditions, like faulty electrical wiring or blocked stairways, that have exposed some corporations to charges of irresponsibility and exploitation after factory disasters that killed hundreds of workers.

I wrote about the horrible working conditions at Foxconn, the enormous Chinese company whose workers make Apple products (yup, writing on one right now) and who flung themselves out of windows in despair.

I talked about this in “Malled”, my book about retail labor. It was published last month in China, with a new cover and title.

I have several Chinese-speaking friends who have offered to compare the translation to my original — to see if that bit was censored.

It’s a crappy day here in New York — gray, cloudy, hot and humid. It’s an official holiday. Time to relax, recharge, reflect on our role as “human capital” the new euphemism for the old euphemism for human beings toiling for pay — “labor.”

But we are both working, albeit from home.

Jose, whose full-time job as a photo editor for the Times keeps him busy enough, spent all day yesterday on an income-producing side project.

I spent the day with a friend, deep in conversation. Turns out, even with a decade+ age difference between us, despite living on opposite coats, we both spend much of our time figuring out how to make our work-lives both more emotionally satisfying and financially useful to our needs.

Time Selector

Time Selector (Photo credit: Telstar Logistics)

Recent polls are shockingly sad — some 70 percent of Americans hate their jobs. A Gallup poll of 150,000 workers found many of us actively miserable in the place where we spend the bulk of our days and energy.

This is nuts!

I grew up in a freelance family. No one had a paycheck, pension or guaranteed income, working in print, film and television. No one taught on the side. It was balls-to-the-wall, full-on creative entrepreneurship, for years, decades.

I took my first staff job, the job (then and now) of my dreams, as a feature writer for The Globe and Mail, Canada’s national daily, when I was 26. “This is the best job you’ll ever have,” a friend working there warned me. I laughed, assuming a lifetime of up-and-onward, in title, status and income.

She was right.

I hope to stop working full-time within the next decade.

Minute Maid Plant, 1950s

Minute Maid Plant, 1950s (Photo credit: StevenM_61)

I want to travel to the many places I still know very little of: Africa, Latin America, Asia. They require $1,500+, 12-16-hour flights. They are not places I want to cram into a week or ten days “vacation.”

I hope to keep writing books, teaching, keeping my hand in. But not tethered to the hamster wheel of non-stop production.

How do you feel about your job?

In your first post-grad job? Read this!

In behavior, business, journalism, life, Money, work on July 26, 2013 at 12:02 am

By Caitlin Kelly

Here’s a powerful, no-bullshit list written by Jason Nazar, founder and CEO of Docstoc, who is 34. In his blog post for Forbes, an American business magazine, he offers 20 tips for people in their 20s, like:

Congratulations, you may be the most capable, creative, knowledgeable
& multi-tasking generation yet.  As my father says, “I’ll Give You a
Sh-t Medal.”  Unrefined raw materials (no matter how valuable) are
simply wasted potential.  There’s no prize for talent, just results.
Even the most seemingly gifted folks methodically and painfully worked
their way to success.

I like a lot of what he says.

When you’re looking for your first, or second or third, job, it’s easy to forget or not even realize how utterly different the world of work is from school, which is why internships can be a useful glimpse into the “real world.”

In school, you have very clearly defined parameters of success and failure.Whoever else is attending your college or university appear to be your primary or exclusive competition, for grades, for profs’ attention, for campus resources.

But if your classmates are not economically or racially or politically or religiously diverse, you’re in for one hell of a shock if you relocate to a different place, or several, to earn your living.

Who are these people and why do I have to do what they tell me?

In school, if you attain a fantastic GPA and some awards, you’re the bomb.

In school, yes you are.

But in school, short of wasting tuition money and/or flunking out, there are no terrible consequences to failing or missing deadlines or getting wasted or showing up to class late and/or hungover or high.

The real world is much less forgiving of stupidity and a lack of preparation.

In school, most students hang out with their peers, i.e. people within their age group. Adults end up being annoying things to please (profs) or placate (parents) but not people you may spend much time trying to understand, cooperate with or relate to as a fellow professional.

If you’ve never worked with (or managed) someone 10, 20 or 30 years your senior, how’s that going to feel?

All these new adults — not your parents or their friends or professors or people who are inherently interested in (or deeply invested in) seeing that you succeed — don’t care. And they expect a lot. All the time. OMG!

As Nazar also writes:

You Should Be Getting Your Butt Kicked – Meryl Streep in “The Devil Wears Prada” would be the most valuable boss you could possibly have.  This is the most impressionable, malleable and formative stage of your professional career.  Working for someone that demands excellence and pushes your limits every day will build the most solid foundation for your ongoing professional success.

The Devil Wears Prada is one of my favorite films ever.

I’ve seen it so many times I can recite dialogue from it, like Priestly’s hissed dismissal: “That’s all.”

It’s about an ambitious young journalist in New York, (so I can identify with that bit) but is also about the price of being ambitious and what it means to sacrifice your friendships (or not) or your sweetie (or not) or your ethics (or not.)

Miranda Priestly (Meryl Streep) and Andrea Sac...

Miranda Priestly (Meryl Streep) and Andrea Sachs (Anne Hathaway): pre-release still photograph from the film The Devil Wears Prada; this also is the novel’s redesigned cover. (Photo credit: Wikipedia)

The boss in the film, Miranda Priestly, is insanely and insatiably demanding, but I get it and know why. And having a boss like that is basically boot camp for the rest of your career.

If you freak out and cry and think you can’t do it — whatever it is — you’re pretty much useless. Find someone to help you. Read a book. Watch a video. Take a class, or three. Find a mentor.

Resourcefulness will probably be your most valuable skill, no matter what sort of work you do.

The truly useful/valuable employee memorizes a two-word phrase — “On it!”

I also really like this tip:

Your Reputation is Priceless, Don’t Damage It – Over time, your reputation is the most valuable currency you have in business.  It’s the invisible key that either opens or closes doors of
professional opportunity.  Especially in an age where everything is forever recorded and accessible, your reputation has to be guarded like the most sacred treasure.  It’s the one item that, once lost, you can never get back.

It’s temptingly easy to think: “I’m young. It doesn’t matter. No one will notice or care or remember.”

Not true!

Take every opportunity to leave an impression as a chance to make it lasting and positive. That doesn’t mean sucking up or being a phony.

My current part-time assistant, C., has been stellar for the six months or so we’ve been working together. She never whines or complains, gets on with things and I routinely throw her into all sorts of situations for which she has zero training or experience. I know she can do it well — and she does.

Sweet!

In return, she knows she can count on me for a kickass reference to anyone she needs.

One of the things I most enjoy about this relationship is that, on some levels, we’re very different — different religions, 30 years apart in age. But she’s fun, funny, worldly. That goes a long way in my book.

My husband and I both started working freelance — while full-time undergrads — for national media, he as a photographer for the Associated Press, I as a writer for magazines and newspapers. Paid.

We put ourselves in harm’s way by competing, as very young people, with those who had decades of experience and awards and real jobs. But that’s how you learn to compete and cooperate effectively at the highest levels.

If you’re just starting out, or have been working for a while, what advice would you offer to someone just joined the work world?

70 percent of Americans hate their jobs — how about you?

In behavior, business, journalism, life, Media, news, US, work on June 25, 2013 at 12:03 am

By Caitlin Kelly

Now here’s cheerful news. This by Tim Egan in The New York Times:

Among the 100 million people in this country who hold full-time jobs,
about 70 percent of them either hate going to work or have mentally
checked out to the point of costing their companies money — “roaming the
halls spreading discontent,” as Gallup reported. Only 30 percent of
workers are “engaged and inspired” at work.

At first glance, this sad survey is further proof of two truisms. One,
the timeless line from Thoreau that “the mass of men lead lives of
quiet desperation.” The other, less known, came from Homer Simpson by
way of fatherly advice, after being asked about a labor dispute by his
daughter Lisa. “If you don’t like your job,” he said, “you don’t strike,
you just go in there every day and do it really half-assed. That’s the
American way.”

The American way, indeed. Gallup’s current survey,
covering two years, is a follow-up to an earlier poll that found much
the same level of passive discontent from 2008 to 2010. Even in an
improving economy, people are adrift at work, complaining about a lack
of praise, with no sense of mission, and feeling little loyalty to
their employer.

Not surprisingly, the primary reason that people hate their jobs is their boss — who ignores them, bullies them, or undermines them. Sad, considering how many of us spend most of our time at work.

I was very lucky, in my first newspaper job at the Globe and Mail, to have the best boss ever. None has ever matched his rare combination of high standards, praise when warranted, low-key style and, best of all, someone who kept offering me terrifyingly difficult and unfamiliar assignments — which always ended up on the front page of that national paper.

New York journalism? Not so much, sorry to say.

Self Employment Tax Form - Schedule SE

Self Employment Tax Form – Schedule SE (Photo credit: Philip Taylor PT)

A few of my tormentors bosses here:

– The woman editor-in-chief at a medical trade magazine who shouted curses at everyone, even across our large open-plan office space. She stood Tokyo-subway-rush-hour close to me, her pupils strangely dilated — (heavy anti-psychotic medication? need of same?) — and shouted at me. One day I closed a phone interview with a brief chat, while she shrieked, (and he could hear every word): “I told you never to have personal conversations at work!” I finally asked a co-worker how she put up with it all. Her secret? Anti-depressants.

– The male editor-in-chief of another trade magazine who came into my small, narrow office to verbally hammer me with his disappointment in my work. I told him truthfully, as calmly and politely as possible, I was doing the best I knew how.  He’d hired me into a senior job for which I simply did not have the skills, as my resume made clear. “Define best!” he snarled.

– The male editor who, when I asked him to have lunch to discuss how I was doing in my new job, about six months in, sneered: “I don’t take lunch. When I want to speak to you, I’ll let you know.” (I was then 48.)

I’ve now been self-employed since 2006.

Do you have a boss from hell?

What — if anything — are you doing about it?

Have you ever had [or been] one?

Just pay them, dammit!

In behavior, business, entertainment, film, journalism, life, Money, movies, news, Style, US, work on June 12, 2013 at 3:49 pm

By Caitlin Kelly

So, imagine you finally get  a shot at the industry/job/company you’ve been dying to work for forever.

Imagine you have even spent the time, energy and hard work to acquire an MBA.

But, hey, sorry, we would love to have you come work for us, but we just don’t have a budget for interns.

As if.

Black Swan (film)

Black Swan (film) (Photo credit: Wikipedia)

A court decision made this week, I hope, will strike fear into the greedheads who keep offering work without payment:

A Federal District Court judge in Manhattan ruled on Tuesday that Fox
Searchlight Pictures had violated federal and New York minimum wage laws
by not paying production interns, a case that could upend the long-held
practice of the film industry and other businesses that rely heavily on
unpaid internships.

Should the government get tough to protect unpaid interns, or are internships a win-win?

In the decision, Judge William H. Pauley III ruled that Fox Searchlight
should have paid two interns on the movie “Black Swan,” because they
were essentially regular employees.

The judge noted that these internships did not foster an educational
environment and that the studio received the benefits of the work. The
case could have broad implications. Young people have flocked to
internships, especially against the backdrop of a weak job market.

Employment experts estimate that undergraduates work in more than one
million internships a year, an estimated half of which are unpaid,
according to Intern Bridge, a research firm.

Few things piss me off quite as much as people with money who keep insisting to those without it that they’re broke. Sooooooooory!

In my entire career as a photographer and journalist — including high school when I was paid $100 apiece for three magazine cover photos — I’ve very rarely given my skills unpaid to people who still themselves are collecting paychecks and paying to rent office space and keep their lights on —  yet somehow can’t scrape together enough shekels to pay for the hard work of people too young/poor/vulnerable/desperate who are willing or able to work without payment.

The larger issue, equally unfair, is that asking people to work for no money means that only those with money already (parental subsidies, usually) can even afford to take an unpaid internship.

You value their labor or you do not. Every penny you save on their free work is a penny added to your profits.

Fair? Really?

No one else in this economy gives it away! Not my plumber or electrician or physicians or dentist or massage therapist.

My husband was born into a family with very little money; his father was a Baptist preacher in a small city in New Mexico. He attended university on full scholarship and started working — for pay — right out of college as a news photographer. He would not have had the means to afford to work in his desired field without payment.

He has risen to a terrific job, with a pension, and helped The New York Times win a Pulitzer Prize for their 9/11 photos. What if he’d been shut out from the very start?

I have an assistant, part-time, who helps me with my writing — doing research, setting up interviews and meetings, whatever I need. I pay her. I pay the woman who cleans our apartment. I wouldn’t dare insult either of them by suggesting they work for free, because, “Hey, it’s great experience!”

I don’t make a ton of money, either. But if I want someone to work for/with me, I will pay them. The opportunity cost is another burden every intern faces if they give their time away to a cheapskate when they could be making money in those same uncompensated hours.

In a shitty economy where millions are desperate for work, for a job, referral or credential, I think requiring someone to work without payment is obscene.

Have you done an unpaid internship?

Was it worth it?

The wearying, growing toll of “emotional labor”

In behavior, business, cities, culture, journalism, life, Media, news, urban life, US, work on March 26, 2013 at 2:18 am
emotion icon

emotion icon (Photo credit: Łukasz Strachanowski)

It’s a phrase some of you might not know, even as your every workday includes it:

Does your job require you to manage your emotions, or the way you express those emotions, to meet organizational expectations? This is called ‘emotional labor.’ People in a service-oriented role – hotel workers, airline flight attendants, tour operators, coaches, counselors – often face the demands of emotional labor.

Arlie Hochschild created the term ‘emotional labor’ in 1983 to describe the things that service workers do that goes beyond physical or mental duties. Showing a genuine concern for customers’ needs, smiling, and making positive eye contact are all critical to a customer’s perception of service quality. These types of activities, when they’re essential to worker performance, are emotional labor.

When you face angry clients, or people who are generally unpleasant, emotional labor can be particularly challenging. A large part of that challenge comes from the need to hide your real emotions, and continue to ‘smile and nod your head,’ even when receiving negative or critical feedback.

Companies often place a great deal of strategic importance on service orientation, not only to external customers but to colleagues and internal clients as well. While emotional labor is applicable to many areas of business, the consequences are probably greatest in traditional service roles. However, in an increasingly service-oriented marketplace, it’s important to understand how emotional labor affects workers, and what organizations can do to support and manage any issues.

People who serve others in customer-facing jobs — like waitress/er, bartender, nurse, flight attendant, public transit workers and retail staff, to name only a few — shoulder this significant burden with every shift.

When I took a part-time retail job, which I describe candidly in my 2011 memoir, “Malled: My Unintentional Career in Retail”, I didn’t really get how hard emotional labor is. Now I do!

Part of it is the assumption, if you work in a service job like retail — and a snotty assumption increasingly made in a time of growing income inequality — that the person serving you has never attended or graduated college or traveled or can speak foreign languages. (All of which our staff of 15 could or had.) We really didn’t need to be spoken to sloooooowly in words of one syllable, as we so often were.

And then there was the bad-customer behavior — which we were expected to ignore, or greet with indulgent smiles — The tantrums! The insults! The whining and finger-snapping and eye-rolling.

With a grateful sigh, I left retail work on December 18, 2009.

English: Managing emotions - Identifying feelings

English: Managing emotions – Identifying feelings (Photo credit: Wikipedia)

But my writing business is pushing many of the same buttons.

A few recent examples from my freelance writing life:

– The young PR official from a company I’m profiling who Tweets my visit, (alerting all my staff and freelance competitors to my story), and then, (oh, irony), accused me hotly of “betraying” him by finding and interviewing sources he hadn’t pre-selected, approved and overseen. His naivete in tweeting leaves me shocked and furious, but in front of him, I pretend it’s not that big a deal because I really need to get this story finished.

–An editor assigned me five stories then told me she was leaving her position the following week. I felt a mix of confusion, annoyance and fear I might not get paid without her there; instead, I simply wished her well in her next project. (And, funny thing, the final two fell through, and cost me income I expected to earn. I did get paid, six weeks after invoicing.)

– A lawyer, a partner in a major D.C. firm, a story source, talks for 30 minutes — then tells me “this is all off the record.” In an email, he insists I print every word as he wrote it to me later, a promise I make but know I can’t keep because I don’t edit these stories. I’m now scared he’ll make my life hell, annoyed at his lack of understanding of how journalism works and sick to death of people threatening me!

Technically, I don’t have to do this for any employer (that would be me!), but I do…because maintaining my composure in the face of endless bullshit, no matter what I actually feel about it, is still just as essential to keeping sources cooperative, getting editors to answer/return my calls and emails and making sure I actually get paid.

Being self-employed offers no protection from emotional labor! We’re all in the service industry now, kids.

Do you perform emotional labor in your job?

How does it affect you?

Ten ways to be a kick-ass boss

In behavior, business, journalism, life, Media, Money, work on March 14, 2013 at 12:06 pm
English: Big Boss Man

English: Big Boss Man (Photo credit: Wikipedia)

Having been an underling much of my life, I’ve seen the flip side of this deal.

My first boss, at The Globe and Mail, in my mid-20s, set the bar impossibly high for all future bosses. I still miss him!

What did I love about my Best Boss Ever?

— He scared the shit out of me by giving me assignments so huge and so unfamiliar I used to go home and sit in the bathtub and cry from terror. The rational part of my brain said, “No, you ninny. He thinks you’re talented and he’s giving you a fantastic chance to prove it. Go do it!”

— He was willing to listen to my ideas, and give me opportunities I had no right to, like sending me to the Winnipeg Jets’ training camp after I told him I knew nothing about hockey. Then asking me to profile the owner of the Maple Leafs.

The original Winnipeg Jets logo in the WHA

The original Winnipeg Jets logo in the WHA (Photo credit: Wikipedia)

– He told me when I needed to pick up my game.

— He told me I was too impatient and fussy and needed to stay put and be consistently excellent for a while doing one thing.

– He backed me to the hilt when one of my stories caused huge international furor. I was terrified I’d be fired. He loved the publicity for my work and our paper.

— When I decided to quit and go to another paper, he accepted my invitation to lunch — which cost me about $50 or so in 1986 — and told me I was welcome to return any time. His acceptance of my resignation letter was typically kind and elegant.

– I still have my hand-written attaboy note from him on one of my front-page stories: “Magnificent.” That one word was high praise in an industry that gives very little of it. I treasure it to this day.

Big Boss (Metal Gear)

Big Boss (Metal Gear) (Photo credit: Wikipedia)

Some tips for those in the boss’ chair:

Be fair

This is a big one. Workers can be whiny but they will, for sure, compare notes on how they’re being managed. Does everyone else really expect their emails returned at 3 a.m.? (And is this really how you think people should live?) Yes, you’re under ridiculous pressure to get results and productivity but try to remember that your staff are not merely units of labor. They’re people.

Be clear

People often mis-hear or don’t listen well or forget or are overwhelmed.  Make sure your staff knows exactly what you want. Better than having them flail, fearfully, in the dark. I once worked for a major newspaper whose macho motto was “Sink or swim.”

Puhleeze.

Say thank-you

This is huge. I try to make a point of thanking my assistants with every email and phone call. Yes, you’re paying them. They’re not robots. When I worked retail for a no-commission $11/hour, my feet burning after every shift, it made a surprisingly big difference when our manager, every night at closing, said “Thank you.” Do it often.

Pay properly

This is an area of some debate, clearly. I’ve learned the hard way that paying my part-time assistants, all of whom are college grads, $10/hour is not enough. I now pay my current assistant $15/hour, more than I prefer, worth it. In an era of $4/gallon gasoline, any boss who keeps cheaping out will find the result is lazy, unmotivated staff, people who quit the minute they can and an unspoken power struggle that slows everyone down.

I’m in the middle of profiling a huge company who’s legendary for paying badly — when half your reviews on glassdoor say you’re cheaper than all your competitors, listen up!

Make clear how you prefer to handle communication

We all have preferences. I prefer written communication — that way I can always see what I said and what was answered. Don’t fume or yell because your staff aren’t doing what you want. Communicate clearly what you expect.

Don’t abuse people’s time

This is huge. Just because you have a title or office or more salary or experience or education doesn’t justify being abusive. There are always going to be times when everyone has to work later or longer — including you! But if this is a constant, you’re doing something wrong. Don’t demand face time just because you can.

Don’t bully

I’ve been on the receiving end of this far too many times. It’s toxic and a total waste of resources. I once worked in an office — no exaggeration — a trade publisher, whose editor in chief shouted curses across the room at everyone, snarled inches from my face and sniped constantly at everyone. One of my co-workers told me she had been on anti-depressants for years just to be able to stand working there; I quit after six weeks there to go freelance. This includes yelling, sneering, eye-rolling or the silent treatment. People can document, and some will sue for, a hostile work environment.

Back your people up!

This is essential. We all work for our managers as much as we choose to work for a company or organization and our primary loyalty is to our boss and his/her boss(es.) Treat your staff with as much loyalty, resources, training and moral support as you can muster. Protect them whenever possible from toxicity that can lower morale.

Praise as often as you can

We’re all human. We need to celebrated when we’re succeeding, not only spoken to when we disappoint or fail.

Correct or criticize only in private

Never dress someone down publicly. It’s rude, humiliating and unnecessary. Unless your entire corporate culture is equally brutal, managers who do this lose respect from everyone in earshot and are sure to lose talented staff as soon as they can find new employment.

Bonus:

Be human!

The managers I will walk through fire for — I did a month on crutches in a Quebec winter covering an election campaign en francais for my first boss — show us they’re actually human beings. They laugh, share a joke, ask how our sweetie or dog or Mom or marathon training is doing. They have the self-confidence to reveal some of their weaknesses or vulnerabilities so we don’t feel Totally Intimidated.

What have I left out?

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