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Posts Tagged ‘making a living’

The writer’s week: pitch, (read) pitch, (write) pitch (revise) — sales!

In behavior, business, journalism, life, Media, work on April 13, 2013 at 1:46 pm

This week was crazy.

On Monday I pitched nine ideas to a new-to-me editor at The New York Times on retirement. Hard to think of anything fresh and new. On Wednesday afternoon he assigned one. (I got that idea after doing a reading of my book, “Malled” at a local nursing home. Ideas do come from everywhere!)

English: The New York Times building in New Yo...

English: The New York Times building in New York, NY across from the Port Authority. (Photo credit: Wikipedia)

Last week I pitched another new-to-me editor there eight different ideas for a regular column, the Holy Grail for any freelancer; she liked one of them and asked for a sample. I reached out to about 20 people on LinkedIn as possible sources; some freelancers have a bunch of steady gigs, and/or teach. I have none of that and would be thrilled to have something reliable.

After four months of calling and emailing a friend who works with her, I now have an appointment for coffee with another new-to-me editor next week at a design/shelter magazine I’ve long wanted to write for; with my background studying interior design and passion for antiques, this is a (potential) perfect fit. So excited!

I emailed one of my Times’ editors to remind her (nicely) that my payment from her needs a second approval before I actually get my money. It should, as it must, arrive just in time for April 15 when I put away a wad ‘o cash for my retirement savings. Whew.

Like many freelancers, I know, cashflow is an ongoing challenge. I make money, but it often doesn’t arrive exactly when I need it; I use a line of credit (overdraft protection) to cover my costs until it does.

The Times ran a front-page story about a huge donation of art to the Metropolitan Museum — and I recognized the name of a fellow Canadian and fellow alum of my college as a major player in the story. I emailed her immediately to ask if it was indeed the same person (it was), and pitched three editors within half an hour, all in Canada. Two said no and one said she’d consider it. I also pitched it to three different editors at the Toronto Star, where a dear friend gave me the right names and emails.

Then — of course! — after the Star says yes, the NYC PR people say, “Later, maybe.” Good thing it wasn’t much money. This is the second time, (and probably the last), I waste my time trying to get a hot story for a Canadian client offering little money for a lot of hassle.

I’ve been spending more time on the part of my business I tend to neglect — finding and pitching new markets. It’s time-consuming and tiring as you never know who will bite and who’ll simply ignore you, no matter how great your ideas or credentials. Last week a Montreal friend kindly sent me an ad from Entrepreneur magazine seeking writers who know about design; I sent my clips and resume at once, and never heard a word.

Freelancing is a constant juggling act: doing the work in hand, (well enough to get repeat business); revising stories after submission; getting new work; invoicing and tracking payment; coming up with ideas and pitching.

Planning to visit with friends coming to New York for my annual writers’ conference April 25.

Oh and working out, seeing friends and enjoying the crocus, magnolia, daffodils and bluebells popping up all over downstate New York right now.

I also gulped down — pun intended — a friend’s new book, to be published in July, about American women and their consumption of alcohol. I plan to pitch several angles from it to a few different women’s magazines.

Still grinding away on my book proposal.

Working on a story for Ladies Home Journal and  finally heard back from a source on another LHJ idea. I got this LHJ assignment — unusual for me — just by asking if my editor had anything to assign. We met more than 15 years ago when she was editing a bunch of custom publication magazines for Gruner & Jahr, now long gone.

If you stick around, and keep doing good work, and nurture your relationships, it pays off…

Ladies' Home Journal

Ladies’ Home Journal (Photo credit: Wikipedia)

Got back the revised version of my story for the Yale Alumni Magazine. I loved that assignment and really hope for another, both well-paid and interesting. I landed that gig by pitching one idea she didn’t like but catching her eye — she assigned this to me.

Spoke to my editor in Florida about my next design story and got a cheery “We’ve got nothing at the moment” email from a long-time editor in Texas.

Sent paper work to a librarian for a Malled talk there May 15; paperwork to get paid by LHJ and a contract filled with the usual obnoxious language, (some of which I amended), to a chaotic and late-paying website I never plan to write for again.

By Friday afternoon — when it was cold, gray, wet and rainy, I was pooped, took a two-hour nap and settled into an armchair to just read for pure pleasure. It’s a thriller, of all things, and I have no idea where I found it, The Wrong Mother, by Sophie Hannah.

This weekend — like every weekend — I’ll plow through The New York Times, Wall Street Journal and Financial Times, all in their print versions. If I don’t unplug from the computer, I feel like a cow tethered to a milking machine!

The towering, slithery stacks of unread magazines will taunt me for another few weeks…

It’s all about the Benjamins (or euros or pesos or pounds) — are you saving?

In behavior, life, Money, women on March 15, 2013 at 5:06 pm

That’s the American $100 bill.

Saving money is my single greatest challenge. (That, and earning a lot more — like trying to double my income this year in a dying industry. No pressure!)

Today’s New York Times paints a grim picture of how tough it is to save money now, especially for younger people:

A new study from the Urban Institute finds that Ms. Brady and her peers up to roughly age 40 have accrued less wealth than their parents did at the same age, even as the average wealth of Americans has doubled over the last quarter-century.

Because wealth compounds over long periods of time — a dollar saved 10 years ago is worth much more than a dollar saved today — young adults probably face less secure futures for decades down the road, and even shakier retirements.

“In this country, the expectation is that every generation does better than the previous generation,” said Caroline Ratcliffe, an author of the study. “This is no longer the case. This generation might have less.” The authors said the situation facing young Americans might be unprecedented.

A broad range of economic factors has conspired to suppress wealth-building for younger American workers; the trend predates the Great Recession. Younger Americans are facing stagnant pay — the median income, when adjusted for inflation, has declined since its 1999 peak — as well as a housing collapse and soaring student loan debt.

I grew up in a family with good taste and the money to indulge it — cashmere and trips to Mexico or France, a nice house, decent used cars, good food. My maternal grandmother inherited an insane amount of money and ran through it as fast as she possibly could, blowing it on jewels and furs and gorgeously-decorated apartments and a limousine service with a thin driver named Raymond.

It’s weird to grow up around a lot of money and develop tastes for luxury — and then choose a field, journalism, that has rarely paid me enough to satisfy them.

Saving money is so boooooooooring!

And so utterly necessary.

American Buffalo (coin)

American Buffalo (coin) (Photo credit: Wikipedia)

But I save 15-25 percent of my income every year, as does my husband. It means a lot of self-denial and self-discipline, certainly if your income is barely meeting your basic expenses, even pared to the bone.

I’d so much rather go to Paris and buy lots of pretty clothes and see Broadway shows and go away for romantic weekends. But to save the dough we need to retire — which we very much intend to do — demands it. Working freelance also means having no idea, most of the time, what my annual income will be. Not even next month’s.

So it means being aware at all times of what I’m earning, spending, saving and carrying in debt, (and at what rates of interest.) It’s only in the past three or four years — and I’m in my 50s — that saving diligently has finally felt worth it, as my retirement fund is now six figures.

It feels good! (Cue James Brown…)

James Brown (2001) during the NBA All Star Gam...

James Brown (2001) during the NBA All Star Game jam session (Photo credit: Wikipedia)

It’s terrifying to plan so far ahead, to hope we’ll live that long, and healthily, to wonder if all this daily self-denial is even worth it. I get why people don’t.

Saving a ton is certainly easier if you also earn the maximum you possibly can. That might mean working two or three jobs for a while.

Many women, though, remain deeply uncomfortable asking for more money, whether in a salary negotiation or freelance gig. No one is going to hand it to us!

One of my favorite books — every woman who works must read it – is “Women Don’t Ask”, which examines the many reasons women continue to receive lower pay than men for the same work. Mostly because we’re too damn scared to ask for more! (Men do, almost every single time.)

The more I make, the more I can save. (And occasionally splurge.) That motivates me every single time to ask for more work and the highest possible rates for it.

Here’s an honest and moving post about money — and being in your 20s and needing/wanting a lot more of it.

Here’s a really interesting interview with an expert in behavioral finance who thinks we should be forced into saving by the government, as they do in Israel and Australia.

saving and spending

saving and spending (Photo credit: 401(K) 2013)

Do you save money?

Do you find it difficult?

Any tips you can share?

Why Nate Thayer’s expectation of payment pissed so many people off

In behavior, blogging, business, culture, journalism, Media, news, US on March 8, 2013 at 9:35 pm

This blogger did a great analysis of the drama:

who is Nate Thayer thinking so highly of himself and better than us?  This makes sense; we like to think ourselves better than others, not the other way around.  We also really don’t want to think about how working hard =/= success.   It scares us and once you add some jealous, thus in short, we decide that Thayer is uppity, unrealistic, ungrateful, and possibly lazy.

There’s a larger issue here, and I’ve addressed it before.

The world is filled with people who think they are Writers because they bang away at a keyboard for hours. I wish good luck to everyone. I do.

But none of the most deeply thwarted or unrealized ambition — and there is enough of it to light L.A. for a century if converted to electrical power — justifies trashing someone who has actually succeeded in the field.  Someone who (!) chose to turn down an offer of $125,000 from The Atlantic to turn out six stories a year.

First cover of The Atlantic Monthly magazine. ...

First cover of The Atlantic Monthly magazine. November 1857. (Photo credit: Wikipedia)

Dozens, if not hundreds of writers I know, would kill for such an opportunity and will never ever get it. Not because we suck. Because it’s one of the very few well-paid spots ever available to any writer, with a Big Name Magazine that many people would also kill to even write for and will also never get the  chance.

Whaddya mean I can’t get it?

This is a deeply un-American thing to say. It flies in the fantasy that we are all — yes, we are! — such special little snowflakes that we will all get a ribbon or a prize or a trophy just for showing up and trying really really hard.

It does not happen that way. It is just not going to happen for many people.

This week on Facebook I’ve watched a former journo crow with (well-deserved, hard-won) delight that she is now casting major stars for her network television pilot. Do I wish I were in her shoes? Hell, yes!

But I’m not. And hating and trashing her for achieving something I’d reallyreallyreally like to have, but do not have and may never ever have?

Madness.

So those who are busy sucking their thumbs and clutching their blankies and hissing that Thayer is possibly

“uppity, unrealistic, ungrateful, and possibly lazy.”

need help, my friends.

He wants to earn a living using the skills he’s spent decades acquiring.

So do we all.

Five reasons to freelance — and five not to

In behavior, blogging, books, business, journalism, life, Money, work on November 29, 2012 at 12:04 am
English: The Aviation and Missile Command can ...

English: The Aviation and Missile Command can now be found on two popular social media sites, Facebook and Twitter. (Photo credit: Wikipedia)

I lost my last staff job in 2006, at 3pm on a Wednesday afternoon, from the New York Daily News, the nation’s sixth-largest newspaper.

I decided to go back to freelancing, a way of life and generally unpredictable income stream that both terrifies and seduces many people. In the ongoing recession here in the United States, millions of people are “freelance” because they simply can’t get hired back into a full-time staff position.

I’ve been freelancing as a journalist, author, editor and writing coach since my second year in university.

I work with a wide variety of clients, writing for The New York Times, (since 1990), magazines like Marie Claire or Smithsonian, selecting and creating on-line slide-shows for HGTV. com.  to helping private individuals whose manuscripts need editing.

Luckily for me, I had role models — growing up in a family where no one counted on a paycheck or pension. My father was a film-maker, my mom a writer and broadcaster and my stepmother wrote for television shows, teaching me by example how to make the cube-free worklife enjoyable and profitable.

Slash your expenses to the bone

I think this is the single most essential element of deciding to quit a job or leave any reliable income stream. If you carry a $5,000 a month mortgage, a $400 a month car payment, private school tuitions and other enormous carrying costs for a lavish lifestyle, freelancing is likely not a choice you will enjoy or be able to sustain. You don’t have to eat ramen or wear burlap, but freelancers must fund every cost alone — including all health and dental fees, sick days, vacation days and retirement. (You will get to write off, up to 30 percent typically, many of your business expenses, whether subscriptions, dues, travel or professional fees.)

Be social media savvy

If you’re going to compete with people like me, who’ve been doing this for years, even decades, you’re entering a crowded field of experts. LinkedIn, Facebook and other social media links will keep you in the loop and let others know you’re ready for work. You must have a terrific website, (with a professional headshot), with a variety of work samples and update it frequently. A smart and helpful blog will keep driving traffic to your sites.

Be a little hungry — all the time

Freelancing is not a good fit for the lazy and undisciplined! The ability to manage your own schedule, a fantastic perk, means you have no boss, co-workers, annual review or external check on your productivity. You must work as many — or more — hours as you did in your loathed cube in an office. You must check in with past, present and future clients consistently. Go to meetings and conferences to meet influential people in your industry. Work will eventually come to you through referrals, but you’ll be chasing it a lot of the time. Remember the salesman’s ABC: Always Be Closing; i.e. you must constantly be closing deals in order to assure plenty of future income.

Think broadly and deeply

In my view, this is the most compelling reason to go freelance. The creative freedom to produce work you value, to work with people you admire and enjoy, to know your work is making a significant difference in the world is worth a great deal. It won’t pay the rent or electricity bill, but it will remind you why you’ve made this choice. With its freedom, you can travel whenever, wherever and however often you can afford — or find a client to fund it. You can attend conferences and meetings that intrigue you and may lead to totally new and different opportunities. You can visit a museum or gallery or movie in the middle of the afternoon to refresh your weary brain. You can (and should) commit to some regular volunteer activity. All of these are luxuries most employers don’t allow.

You’re 100 percent reliable

In 2007, I landed in a hospital bed with pneumonia because I just kept working as I became more ill. Never again! But I can count the number of deadlines I’ve missed in 30 years on one hand. More like two fingers. Your clients are offering their trust, time, energy, attention and limited budget. They are relying on you. If you or your dependents are in poor health, freelancing is an unwise choice, with no paid sick days and clients who expect results with no whining or excuses. Unless you’re in a coma, or a family member has died, meet your deadlines! (Your competitors are.)

Here are five reasons to keep your job or commit to another one:

You’re lousy with money

Some people just are. You have no idea what’s in your bank account. Your multiple credit card APRs are 20 percent or higher and your FICO score  — (you do know what that is?) — remains scarily low. You have a ton of student debt and/or credit card debt. You want that $3,000 vacation, dammit! Read the essential book, “Your Money or Your Life.” Then decide what matters most to you.

You’re disorganized/lazy

If your employer is putting up with it, you’re lucky. Freelancing offers no room to slack off, because no one will remind you to get back to work or work harder or more efficiently. It’s all up to you.

You have major and inflexible financial commitments

If you’re carrying enormous student debt, have a bunch of dependent kids or a non-working spouse/partner or a car/home likely to require costly repairs, freelance work — which can be feast or famine — might just add a lot more stress to your life. Having a low overhead and little or no debt, (plus three months’ savings, at least and a low-interest line of credit), makes this life choice workable. Sadly, that’s just not where many people are right now.

You’re selfish

Admit it. Some people have zero interest in sharing their skills or time with others. Freelancers who thrive long-term share their time and talent with others. You’ll suddenly need to pick up a gig — or are overwhelmed and need to sub-contract it to a reliable colleague. If you’re not someone who plays well with others, freelancing will be lonely and much tougher.

Your skills or work ethic could be stronger

The freelance life means competing with thousands of veterans offering a ferocious work ethic and fantastic skills. They invest regularly in new technology, attend conferences, take classes, network. The trade-off of working alone means you can’t fall back on tech support, your boss or staff or intern.

Here’s a recent helpful post about freelance life from Toronto writer (and friend) Patchen Barss.

Here’s one of my favorite websites, Freelance Folder.

And here’s a great blog, Dollars and Deadlines, by Chicago-based writer Kelly James-Enger.

If you’ve gone freelance, what are your thoughts?

What’s freelance writing for a living really like?

In books, business, journalism, Media, work on July 10, 2012 at 12:13 am

My summer office

I recently read this blog post by a man who hasn’t held any writing job more than two years.

And David Handelman is no deadbeat:

When Aaron Sorkin left The West Wing in 2003, I was the only writer of 11 who immediately cleared out my office. I didn’t want to have to go back to fetch things later if I was let go. As it turned out, eight of us weren’t asked back.

The experience — and, I’m sure, my then-recent divorce — taught me it’s better to assume a job isn’t going to last, and be pleasantly surprised when it does, than presuming the opposite and being caught without a parachute.

As I look around me, more people of my generation seem to be in the same boat. Whether it’s editors who pinball from one job to another, college professors who are forever “adjunct” instead of tenured, newspeople who jump from network to network, it feels like there’s little security. I just happen to be one of the more extreme versions.

I lost my last staff job in June 2006, at the age of 50.

After sending out 48 resumes — with no reply — my heart just wasn’t in it. Like many people, I hate job-hunting. I do not interview very well when on the other side of the questions.

I returned to working freelance, picking up the pace with some long-time clients and finding new ones.

Then the recession hit, slashing my income to 25 percent of my staff salary. Major (i.e. well-paying) magazines were disappearing or cutting their freelance budgets.

My income is, thank heaven, steadily rising, now 50 percent of my old salary. But many print pay rates are lower now, and the costs of living a lot higher so, like many freelancers, I’m running to stay in place.

Bear in mind that some people have several regular columns and/or an advanced degree (allowing them to teach), or write for film or television or do corporate work, (all much more lucrative), none of which I’ve yet tried.

So what’s the freelance life like?

You do need to write well, as American novelist Francine Prose’s book, “Reading Like A Writer”, points out.

Kelly James-Enger, an American friend, colleague and savvy and successful freelancer, has published several helpful books on how to write freelance for a living. Her blog is also filled with good tips.

The one thing you never ever do is make shit up — like the two interns recently fired for outright fabrication, one of them working for The Wall Street Journal. If editors can’t trust you, you’re toast.

It’s a non-stop hustle.

My current income comes from:

Newspaper articles. I write for The New York Times as often as I can find an editor willing to assign, usually 3-6 times a year.

– Magazine articles. I don’t do a lot of magazine work these days. It’s often a hassle of multiple, unpaid revisions and the top rate — once $3/wd is usually, at best, $2/wd, meaning a check of $5,000+ is very difficult to attain when most pieces run at 700 to 1,200 words. Editors only pay you after they’re happy, so I try to work only with editors who like what I submit initially.

Web writing. I recently picked up my first-ever steady gig, writing a personal finance blog for Canadians.

Photo editing. I began my photography career at 17 selling three cover photos to a Toronto magazine and have since had my work published in Time, the Times and the Washington Post, among others. I also studied interior design, so am doing slideshows for HGTV.com, a wholly new way to finally integrate my skills.

Editing others’ work. People come to me to read and critique their own writing. Last year I edited a thriller translated from Spanish, sections of a business book and a few chapters of a memoir. (I charge $150-200/hour.)

Writing books. My last advance payment on “Malled” came in in April 2012. Time to sell the next book!

Speaking engagements. I’ve addressed three retail conferences so far, with my next one at the University of Minnesota on October 30.

Television option rights. My retail memoir, “Malled: My Unintentional Career in Retail” was optioned by CBS as a sitcom and a pilot script written. Like most pilot scripts, it didn’t make the cut. But I got some cash for the option, a one-time payment.

I’d ideally like to add a few more reliable revenue streams, like teaching writing at a college and/or holding my own writing workshops.

If you want, or need, to earn your living freelance, it takes almost daily client relationship building. And each client — unlike your one or two bosses at a staff job — has a different personality, billing cycle, narrative style. You have to adapt constantly.

And, yes, you need to be on LinkedIn; here’s why.

If you want to sell books to commercial publishers, you’ll need to find (and manage) an agent. If your work has value to film or television, you’ll be working with another agent, (who will claim even more of your income) and you might, (as I did), also pay an entertainment lawyer to review your agent-negotiated but possibly dense and incomprehensible contracts.

Freelancing also means a major shift in how you conceptualize work and labor — you’re selling time, talent and skills. They’re not “giving” you a job.

And financial success relies less on office politics (none), than your ability to find, nurture and retain profitable clients, while spotting or quickly shedding the PITAs (pain in the asses.)

People fantasize wildly about how great it is to manage your own time. It’s pleasant indeed to work, as I’m writing this, in a T-shirt and shorts in the cool morning on my balcony in silence.

But the only paycheck you get is the one you did the work successfully, and invoiced for; people with weekly paychecks too easily forget to make sure you also get yours in a timely manner.

Which is why when people offer you “exposure” instead of cold, hard cash for your skills, you must chuckle audibly at their naievete — and remind them that “exposure” is not yet accepted as legal tender anywhere.

You also have to man up enough to ask for more money on a regular basis — because some people with “real” jobs still get raises, bonuses, promotions and commission.

Freelancers only get what they are willing and able to negotiate — and your “value” is a highly subjective and relative term.

And, sadly, you’ll have to deal effectively with cheats and deadbeats.

I live near New York but have hired lawyers in Vancouver, Canada and Kansas City, Missouri to successfully sue two such publishers who, like some of their ilk, assume freelancers are weak, powerless, naive or too nice (hah!) to come after them.

After one in-flight magazine’s editor tried to wriggle out of paying me, I wrote to the airline CEO — and was sent a free ticket to anywhere they flew.

I’ve also hired assistants, who help to keep me productive. Freelancing brings with it a fair amount of administrative work but I don’t need to be the one doing it. I recently filled that position — with five offers within minutes — by posting it on Facebook.

Here’s an excellent blog if you work freelance in any capacity.

Do you freelance for a living?

How’s it going?

Related articles

I don’t (only) want to do more faster. Do you?

In behavior, business, culture, domestic life, life, Medicine, Money, urban life, US, work on June 1, 2012 at 12:16 am
productivity

productivity (Photo credit: Sean MacEntee)

Since my wedding in September 2011, (when we took a week off locally afterward), I haven’t taken more than four days off in a row. My last extended vacation was in May 2005, three weeks in Mexico.

I’m taking a month off, starting today — but will still blog here three times a week. I’ll also be working on a book proposal and one or two short articles, but only after the first 12 days of rest, relaxation, seeing friends and family, recharging my spent battery.

In the past 12 months, I’ve:

published my second book; done dozens of media interviews and speaking engagements to promote it; written a new afterword for the paperback, which is out July 31; hired an assistant to help me with all of this; negotiated more speaking engagements; addressed two retail conferences in Minneapolis and New Orleans; gotten married in Toronto; helped my husband deal with kidney stones; had my left hip replaced and done 3x week physical therapy for two months; served on two volunteer boards, and additionally visited Chicago and Toronto for work.

Oh, and blogging here three times a week, working with a screenwriter on the television pilot script for Malled (not picked up), and writing for a living.

Kids, I’m fried!

Time to not be productive, which leads me to this essay raises an important question, and one especially germane to any economy premised on “productivity”:

But there are sectors of the economy where chasing productivity growth doesn’t make sense at all. Certain kinds of tasks rely inherently on the allocation of people’s time and attention. The caring professions are a good example: medicine, social work, education. Expanding our economies in these directions has all sorts of advantages.

In the first place, the time spent by these professions directly improves the quality of our lives. Making them more and more efficient is not, after a certain point, actually desirable. What sense does it make to ask our teachers to teach ever bigger classes? Our doctors to treat more and more patients per hour? The Royal College of Nursing in Britain warned recently that front-line staff members in the National Health Service are now being “stretched to breaking point,” in the wake of staffing cuts, while a study earlier this year in the Journal of Professional Nursing revealed a worrying decline in empathy among student nurses coping with time targets and efficiency pressures. Instead of imposing meaningless productivity targets, we should be aiming to enhance and protect not only the value of the care but also the experience of the caregiver.

The care and concern of one human being for another is a peculiar “commodity.” It can’t be stockpiled. It becomes degraded through trade. It isn’t delivered by machines. Its quality rests entirely on the attention paid by one person to another. Even to speak of reducing the time involved is to misunderstand its value.

The only thing this industrial mindset — speed the production line! -- produces in me is frustration and annoyance.

I also attach value to the production of:

deep friendships; a happy and thriving marriage, my own physical and mental health, daily, and weekly, periods of rest and reflection.

I recently asked a friend, who out-earns me by a factor of 2.5, how she does it. The answer was to quadruple my workload, and at a speed I think probably, for me, unmanageable.

My book “Malled”, which describes my 27 months working as a part-time retail sales associate — supplemented by dozens of original interviews with others in the industry — has brought me paid invitations to address several conferences of senior retail executives. I suggest to them every time that focusing solely on UPTs (units per transaction — i.e. why they try to sell you more shit unasked for, than you want) and sales per hour is not the best or only way to go.

But numbers are safe and comforting. When corporate players hit their numbers, they keep their jobs and get their promotions/bonuses. Metrics rule.

Except when they don’t.

I once spent an hour talking to a female shopper in our store. Turns out we had a lot in common. She spent $800, which remained the single largest sale I ever had there. She also asked if I knew a good local psychotherapist. Not many people would have asked that question of a minimum-wage clothing clerk, but she’d clearly decided to trust me. I did know one and recommended him.

A year later she returned, glowing, with one of her teenage daughters, to thank me for helping her survive a very tough transition in her life.

That “transaction” is completely meaningless in any economic sense.

Yet:

— it enriched the therapist, who well deserved a new client.

– it enriched my customer’s soul, which needed solace.

– it enriched her three daughters’ lives as their mother found help she needed.

– it enriched my heart to know I’d been able to make a good match and help her.

But these powerful emotional connections are routinely dismissed as valueless behavior on any corporate balance sheet — because they can’t be quantified, measured and compared to other metrics.

Which is why I have such a deeply conflicted relationship with capitalism.

How about you?

Do you think working harder and faster is our wisest  or only choice?

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