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Posts Tagged ‘trust’

Ethics, schmethics! (But, seriously…)

In behavior, blogging, business, culture, journalism, Media, travel, work on June 27, 2014 at 12:46 pm

By Caitlin Kelly

Do you trust what you read, hear or see in the mass media?

THINK LIKE A REPORTER

Even blogs?

A Gallup poll of 1,000 Americans a few months back says no:

Their findings: just 21 percent of the people surveyed ranked newspaper reporters with high or very high honesty and ethical standards. Next came lawyers, tying with 21 percent, followed by TV reporters at 20 percent, then advertisers at a miserable 14 percent.

Just so we’re clear, here. I work as a journalist and often write for The New York Times, which sends out a long and detailed ethics code it expects all freelance contributors to adhere to. Interestingly, though, every freelancer — whether an artist, writer or photographer — is completely vulnerable to the whims of their individual editor, some of whom have been abusive indeed: abruptly killing stories, (which cuts our fees dramatically), or sitting on unpaid invoices for months.

One of the paper’s more challenging demands, for example, is that no freelance writer can ever accept a paid trip to write a travel story, (even for another publication or outlet)  — which leaves its travel section open only to people with deep-enough pockets to jet off to exotic destinations and pay all their food and lodging as well.

One writer, Mike Albo, lost a nice weekly column in the Times after he took a paid trip to Jamaica; he turned it into a very funny, and very accurate one-man show, The Junket, which I saw and admired.

Welcome to the economic costs of ethics!

Another issue the Times is fussy about, and which seems fair to me, is not interviewing friends, relatives or groups in which you have a financial interest — i.e. your brother-in-law’s fab new company.

On this blog, I occasionally mention companies, products and experiences I’ve enjoyed — none of whom pay me to do so. If and when I’m able to get sponsored posts, I’ll be very clear who’s paying me to say what.

So when I read or listen to “news” of any sort, I expect to be told of any potential conflict of interest, even though that’s unlikely.

If someone takes a freebie, then raves about said item or experience, they need to come clean to their audience.

I once attended BlogHer, an annual conference that attracts 5,000 bloggers. I didn’t much care for it, although it’s obviously hugely popular.

The reason I would not go back was the exhibition hall, where women thronged the booths to collect as much free loot as they could carry. That’s not why I write or blog.

It’s also not what journalists do.

trust-torn

Have you followed the excruciating behavior — and criminal trial it led to —  by UK editors Rebekah Brooks and Andy Coulson?

Here’s Ken Auletta in The New Yorker:

A British jury has declared Rebekah Brooks, the former editor of the News of the World and executive at News Corp., not guilty of criminal charges. She had been charged with participating in the paper’s phone-hacking practices, for covering up evidence, and for involvement in payoffs to silence the police or solicit their help in fetching fresh news stories. At the same time, they found Andrew Coulson, Brooks’s successor—who went on to serve as communications director for the Prime Minister—guilty on charges of conspiracy to intercept phone messages. Stuart Kuttner, the paper’s former managing editor, was also found not guilty; charges against some of the editors’ other colleagues have yet to be resolved. But a criminal case is not the final word on whether either editor, or News Corp., nor much of the British tabloid press, has betrayed the principles of journalism.

Ethical failures may not merit a jail term; they do merit a spotlight. In 2011, Prime Minister David Cameron appointed Sir Brian Leveson, a prominent judge, to call witnesses to inquire into the culture and ethics of the British press. A year later, Leveson issued a report than ran more than two thousand pages.

Other recent ethics scandals have depressed and dismayed many, like the discovery that Cambodian human rights advocate Somaly Mam had been less than truthful.

From TheAtlantic.com:

Now Margaret Sullivan, the public editor of The New York Times, is calling on Kristof to “give readers a full explanation” of his reporting on Somaly Mam, the celebrated Cambodian anti-sex-trafficking activist who, according to a recent Newsweek expose, fabricated parts of her story and those of some of the alleged victims she advocated for. The revelations have disillusioned many of Mam’s loyal supporters and left the press looking gullible. Just as importantly, they’ve highlighted the public’s seemingly insatiable desire for heroic narratives—and the willingness of many in the media to provide them.

Kristof was hardly alone in promoting Mam and her initiatives. Several respected outlets, including Newsweek, have played handmaiden to her celebrity. Consider just a partial list of media-bestowed accolades: Mam was named a CNN Hero and Glamour’s Woman of the Year. She was included in the Time 100, Fortune’s Most Powerful Women, Fast Company’s League of Extraordinary Women—the list goes on. When stories like hers crumble, however, few in the media pause to examine how they could have been so thoroughly duped. Fewer still acknowledge their complicity in perpetuating stories that were too good to check out.

And this, from Salon, about non-profits who are also not revealing their own ethical bonsai:

Partnerships between NGOs and big-brand companies are developing even faster than those with energy and pharmaceutical corporations. Environmentalists have led the way, collaborating with, and accepting money from, big-box retailers and brand manufacturers. The Environmental Defense Fund blazed a trail in 1990 by partnering with McDonald’s to phase out the restaurant chain’s Styrofoam packaging. Today such partnerships are ubiquitous. IKEA works with WWF as a “marketing partner,” providing funding through the Global Forest and Trade Network to “create a new market for environmentally responsible forest products.” Conservation International works with Starbucks on sourcing coffee beans and with Walmart on tracking the sources of the company’s jewelry products. Monsanto and The Walt Disney Company are two other “featured” corporate partners of Conservation International (as of June 2013).

Executives from these companies also sit on the boards of environmental NGOs. As of June 2013, the board of trustees of the Natural Resources Defense Council’s includes Robert J. Fisher, past Chairman of the Gap board of directors, and Alan F. Horn, current chairman of The Walt Disney Studios. Neville Isdell, former CEO of Coca-Cola, is chairman of the board of the U.S. branch of WWF (known in the U.S. as the World Wildlife Fund) (as of June 2013). Rob Walton, chair of Walmart, also chairs the executive committee of Conservation International’s board of directors, which, as of June 2013, includes Paul Polman of Unilever (current chief executive), Heidi Miller of JPMorgan Chase (retired former president), and Orin Smith of Starbucks (retired former CEO).

Social and human rights organizations have generally been less receptive to partnering with big-brand companies. But this is changing, too.

I tend to be a fairly trusting person — until I get burned — as I recently was by a fellow blogger who really should have known better than to try to screw me.

I’ve sent her several un-answered emails asking her to do the right thing.

Many of you already read her blog, filled with cute personal stories and a you-go-girl! flavor. She blogs about writing and how to become a better writer and is very popular; last time I looked, she had almost 30,000 followers.

I used to read her blog and enjoyed it.

Then she reached out to me, after months of my comments, and asked me to teach for one of her on-line conferences. I did, offering my time and talent to nine of her students — unpaid. In return, she said, I could  guest post and promote or link to my own classes.

I fulfilled my part of the deal.

She never did.

What ethical breaches have you recently faced?

Do you care if people behave ethically toward you or others?

 

 

Who do you (still) trust?

In behavior, business, Crime, culture, domestic life, education, life, love, Money, movies, news, politics on January 9, 2014 at 1:08 am

By Caitlin Kelly

trust-torn

If — bless you, my child! — you still actually trust any institution, charity, government, authority figure, public servant, media outlet or corporate entity, it’s been a remarkably shitty few weeks:

The NSA is spying on everyone.

Target’s database of customers got hacked.

Snapchat, too.

Retired New York City cops and firefighters — 106 of whom faked post 9/11 trauma — ripped off Social Security for $21.4 million.

A Bronx assemblyman is charged with accepting $20,000 worth of bribes to help four local businessmen.

New Jersey governor — and soon-to-be Republican presidential candidate Chris Christie — is now caught up in a new political scandal.

I moved to New York in 1989, my NYC-born mother’s advice ringing in my ears: “People lie.”

Why, yes, they do. In astonishing numbers.

I grew up in Toronto, hardly a hamlet, but in a country with 10 times fewer people than the United States, where you can commit a whole pile ‘o crimes, move states (even keeping your name!) and start all over again. In Canada, if you lie, cheat and steal, the odds are exponentially higher that people in your professional and/or social circles will realize you’re a lying sack of shit and your odds of repeating your felonies and misdemeanors — or mere lies — probably somewhat lower as a result.

Not here!

My first husband lied to me for months, then left. Later, as the lonely and insecure victim of a skilled con artist, back in 1998, I saw how effectively one’s buttons — (good looks! charm! intelligence! devoted attention!) can be pushed — by someone in the determined pursuit of a wholly different goal than one expects.

It amazes me, in a good way, how much trust is absolutely foundational to a functional world — whether your dog trusting you to walk him or her, even in -25 degree weather, or your boss relying on your skills to keep his or her company ethically profitable.

Every client who chooses to hire me freelance is placing their trust in me, an action I never take lightly. I think one of my USPs (keck — unique selling propositions) is that I almost never get it wrong; in 20 years writing for The New York Times, only three (damn them!) corrections.

Each time I apologized immediately and sincerely to my wronged source and editor. Luckily, all were gracious and forgiving.

I suspect we’re more forgiving of someone who is (briefly) fallible than falsely flawless.

Trust is not an endlessly renewable resource.

I recently re-watched the terrific film “An Education”, starring Carey Mulligan in her break-out role as a naive, bookish 16-year-old who falls hard for a charming liar, (is there any other kind?), and learns quite a bit as a result. So does her family, won over by David’s gorgeous car, smooth manners and apparently elitist connections.

Here’s American business guru Seth Godin on who we choose to read (deeply) and whose ideas we click past and dismiss:

TL;DR is internet talk for “too long; didn’t read”. It’s also a sad, dangerous symptom of the malfunctions caused by the internet tsunami…That mindset, of focusing merely on what’s fast, is now a common reaction to many online options.

There’s a checklist, punchline mentality that’s dangerous and easy to adopt. Enough with the build up, wrap this up, let me check it off, categorize it and quickly get to the next thing… c’mon, c’mon, too late, TL;DR…

Let’s agree on two things:

1. There are thousands of times as many things available to read as there were a decade ago. It’s possible that in fact there are millions as many.

2. Now that everyone can write, publish, email you stuff and generally make noise, everyone might and many people already are.

As a result, there’s too much noise, too much poorly written, overly written, defensively written and generally useless stuff cluttering your life.

When we had trusted curators it was easy. We read what we were supposed to read, we read what we trusted, regardless of how long it was, because the curator was taking a risk and promising us it was worth it. No longer. Now, it’s up to us.

We’re all susceptible to someone and their siren song: great sex, access to power, scintillating charm, a cool car, seductive flattery.

The comfort of feeling safe, even if we’re very much not…

How about you?

Who do you trust — fully, implicitly, cautiously — and why?

Have you ever had your trust  abused?

What happened after that?

Without trust, we’re toast. Guess what? We’re toast.

In behavior, blogging, books, business, journalism, Media, news on March 17, 2012 at 1:14 am
Česky: Foxconn Pardubice, GPS: 50°1'28.591&quo...

Image via Wikipedia

There are few moments more nausea-inducing than realizing you have placed your trust and faith in the wrong person/place/institution.

I recently blogged, favorably, about a performance artist named Mike Daisey, whose one-man show about malfeasance at Foxconn, a Chinese manufacturing giant that makes computers for Apple, Dell and many others, was a huge hit here in the U.S., and received national attention and acclaim on This American Life, a respected and smart radio show.

Now it seems he made some of it up:

“Numerous fabrications” have been found in “The Agony and the Ecstasy of Steve Jobs,” the much-heralded story by Mike Daisey about dangerous and exploitative conditions in the Apple company’s Chinese factories.

Recent fact-checking about the story, which was first presented on Jan. 6, 2012 over National Public Radio outlets as an episode on Ira Glass’ show, “This American Life,” and subsequently performed as a critically acclaimed monologue at the New York Public Theatre (where it is scheduled to close Sunday after a much-extended run), has turned up inaccuracies involving facts both large and small, including the fabrication of several characters.

“The Agony and the Ecstasy of Steve Jobs” was to be performed by Daisey at the Chicago Theatre on April 7. That performance has been cancelled. And tonight, NPR affiliate WBEZ, 91.5 FM, will air a segment about the Daisey controversy on “Marketplace” (which begins at 6:30 p.m.), followed by a full hourlong investigation of the issues on “This American Life” (beginning at 7 p.m.).

The show is set to complete its runs at New York’s Public Theatre this Sunday. The theater, which does not plan to cancel the final performances, issued this statement:

“In the theater, our job is to create fictions that reveal truth — that’s what a storyteller does, that’s what a dramatist does. ‘The Agony and the Ecstasy of Steve Jobs’ reveals, as Mike’s other monologues have, human truths in story form.

And….cue dominoes falling.

This is the nature of journalism, for better and for worse. I now feel stupid and gullible for believing his “story form” — (WTF is that?) — and promoting his work.

But I also loathe, and want to expose, crummy and exploitative labor practices, some of which I wrote about in Malled, my book about retail work — in which I also detailed the eleven Foxconn worker suicides of May 2010. There have since been more.

I’m writing this on an Apple computer. I use an Ipad and an Apple laptop. My hands, morally speaking, are dirty!

Here’s the problem.

We want to work with people whose opinions, education, work ethic and principles we share and trust. Without the basic underpinning of trust — “Why, yes, I do believe your story” -- we can’t function culturally, socially, politically or financially.

We also all need to remain awake, skeptical, critical and questioning.

But the media — and I’ve been a journalist since 1980 — are also prey to “pack journalism”, rushing headlong to embrace the trope-of-the-day lest they look slow, stupid, uncool or lazy in front of their peers and bosses and readers and listeners.

And there are stories we want to believe. There are stories that are virtually impossible to report firsthand and when someone brings home the goods, we sigh in relief and hand them a laurel wreath for doing what we could not or did not or never would do ourselves.

Here’s yet another cheerful story this week of deception and broken trust — an Amish man who took $17 million from his co-religionists in 29 states and invested it improperly.

And an op-ed in this week’s New York Times called out some pretty ugly behaviors (gasp!) behind the doors of Goldman Sachs, where fat cat bankers call their clients “muppets”.

Wrote Greg Smith, 33, a GS banker who thus burned his bridges to his former employer:

Today, many of these leaders display a Goldman Sachs culture quotient of exactly zero percent. I attend derivatives sales meetings where not one single minute is spent asking questions about how we can help clients. It’s purely about how we can make the most possible money off of them. If you were an alien from Mars and sat in on one of these meetings, you would believe that a client’s success or progress was not part of the thought process at all.

Such a world we live in!

Do you trust what you read and hear?

From which source(s) and why?

Does Boarding School Screw You Up For Life?

In aging, behavior, domestic life, family, life, women on February 2, 2012 at 12:03 am
English: Students at the Old Fort Lewis Indian...

Image via Wikipedia

I went off to boarding school at eight, the youngest girl there. I went off to summer camp, eight weeks at a stretch, at the same age. I saw my mother on weekends, my father (from whom she was divorced) whenever he was around, which was intermittent as he was a film-maker who often traveled far away for months for his work.

So, there you are, surrounded by a sea of strangers, whose rules and regulations — and kindness, compassion and goodwill — will make or break the rest of your childhood and/or adolescence.

Weird? Yes.

Formative? Definitely.

Here’s a recent editorial from The Guardian on sending young kids off to boarding school — considered perfectly normal behavior by some Britons:

So I want to try once more to begin a discussion about an issue we still refuse to examine: early boarding. It is as British as warm beer, green suburbs and pointless foreign wars. Despite or because of that we won’t talk about it. Those on the right will not defend these children as they will not criticise private schools. Those on the left won’t defend them, as they see them as privileged and therefore undeserving of concern. But children’s needs are universal; they know no such distinctions.

The UK Boarding Schools website lists 18 schools which take boarders from the age of eight, and 38 which take them from the age of seven. I expect such places have improved over the past 40 years; they could scarcely have got worse. Children are likely to have more contact with home; though one school I phoned last week told me that some of its pupils still see their parents only in the holidays. But the nature of boarding is only one of the forces that can harm these children. The other is the fact of boarding.

In a paper published last year in the British Journal of Psychotherapy, Dr Joy Schaverien identifies a set of symptoms common among early boarders that she calls boarding school syndrome. Her research suggests that the act of separation, regardless of what might follow it, “can cause profound developmental damage”, as “early rupture with home has a lasting influence on attachment patterns”.

When a child is brought up at home, the family adapts to accommodate it: growing up involves a constant negotiation between parents and children. But an institution cannot rebuild itself around one child. Instead, the child must adapt to the system. Combined with the sudden and repeated loss of parents, siblings, pets and toys, this causes the child to shut itself off from the need for intimacy. This can cause major problems in adulthood: depression, an inability to talk about or understand emotions, the urge to escape from or to destroy intimate relationships. These symptoms mostly affect early boarders: those who start when they are older are less likely to be harmed.

So true.

It sure ain’t Hogwarts, kids!

The very notion of daily, familial emotional intimacy — whaddya mean I’m supposed to share my feelings? Feelings?! — is as alien to me, even now, as Jupiter. It’s no accident I married a man who is very affectionate, grew up in a normal family with two sisters at home and easily says “I love you” a lot.

I have only one friend who also had this experience, a man a bit older, who has some very similar emotional patterns. At best, we can tough out almost anything without sniveling or whining. At worst, we come across as (and may well be!) cold, bossy, disconnected.

Some of what you learn:

You rarely cry. There’s no one to cry to. Bluntly stated, no one cares. There’s no one offering a comforting hug or a hand to hold if you’re anxious, ill, homesick or scared. You share a room with four to six other girls, some just as miserable, whose distant parents live even further away than yours, in Nassau or Caracas or North Bay.

You rarely share your feelings. No one in authority has the time or interest to sit with you. No one asks. “So, how was your day, sweetie?” They check your name on a list to make sure you are present. i.e. not missing, not a problem, not a liability. Your assigned room-mates? They might hate you, or use personal information against you. Best not to offer them any ammo.

A vicious tongue. Because you cannot fight physically and cannot leave and cannot find privacy from those who are making you crazy, you learn to wound verbally. Not pretty.

Television and radio are impossibly exotic treats. This was back in the late 1960s and early 1970s. I got to watch television at school maybe once a week, with a bunch of other girls in the common room. I laughed really loudly — probably at a sitcom — and was admonished for not being ladylike. (You should hear how loudly I laugh today!)

Food and drink take on additional importance. Every meal, including snacks, is served on a schedule, in a pre-determined location. We were told each week at school what table to sit at. Between-meal hunger? Deal with it: sneak food out, keep some in your room. Tip: trying to carry oranges, apples or grapefruit in your baggy, saggy bloomers is not an effective strategy.

Privacy is the greatest luxury imaginable. Every waking hour, you’re surrounded by other people, some of whom you loathe and vice versa: in your bed, in the bathroom, in the dining hall, in the classroom, in classes and sports.

Your self-image is shaped by people who make judgments about you with incomplete information. I was asked to leave my boarding school after Grade 9 for being, (as I was that year), disobedient, rude and disruptive. But no one ever bothered, kindly and with genuine concern for me, to ask why. In high school, my nickname was the Ice Queen, so little emotion did I show. Go figure.

The upsides:

Self-reliance. Independence. A stiff upper lip. I know to make a bed, iron wool, tie a tie. (Part of our uniform.) Whistle with two fingers. Swear like a sailor. An excellent education with ferociously high standards. Tons of homework, as early as fourth grade. No boys to distract us. The automatic assumption that smart girls rule, that men are not to be deferred to simply because they expect it and the expectation that every girl is capable of, and will produce, excellence and leadership.

All good things!

Did you leave your family at an early age?

How did it affect you?

A Little Boy Lost — Murdered And Dismembered

In behavior, children, cities, Crime, domestic life, family, news, parenting, urban life, US on July 14, 2011 at 3:28 pm
13th Avenue in Borough Park

Borough Park, Brooklyn, scene of the murder. Image via Wikipedia

It takes a lot to shock New York, but the city and its suburbs are gasping today in shock, horror and fear at this week’s death and dismemberment of Leiby Kletzky, an eight-year-old boy kidnapped while walking home — for the first time — from day camp.

From today’s New York Times:

The funeral for the boy swelled to capacity before its scheduled start time at 8:30, prompting many of the thousands who could not get in to gather behind police barricades, crowding neighborhood streets as they waited to pay their respects to the young boy, Leiby Kletzky, whose remains were discovered earlier in the day. Throngs of police officers and members of a local security patrol group, the shomrim, kept order as a steady stream of visitors poured into the courtyard, adjacent to a school between 16th and 17th Avenues, within two blocks of where the boy lived. One of the shomrim volunteers estimated close to 8,000 people were in attendance.

That the alleged killer is a fellow Jew, that it happened within the confines of Borough Park, a heavily Jewish Brooklyn neighborhood where many small children live, has made the horror even worse.

The murder is terrifying for every parent, every child, everyone — and I have no kids — who deeply values trust, kindness, the benevolent stranger who will, when you are wandering and scared, help you.

Not kill you.

This story hit me hard because I have, many times, placed my trust — as a woman, alone, often in foreign countries — in strangers. I have gotten into their cars and trucks, have accepted spontaneous invitations into their homes, stayed in their apartments and houses. In not one instance, ever, was I scared, threatened, propositioned, aggressed.

I made friends, ate some great meals, had wonderful adventures. In Palermo, 26, alone, I met two men in the vegetable market, the Vucciria, like me out taking photos. When I ran out of film (these were the 80s) one gave me a roll, a generous gesture when color film overseas was costly. Astor and Nini invited me to their apartment for lunch. I was alone, female, carrying Nikon cameras. A total mark.

I went. Lunch was amazing: fun, a few others for company, and then they dropped me off at the TV station where I had an interview later that day.

It could have ended very badly. It did not.

The problem every parent faces, and each of us must negotiate — at every age — is when, where and how much (if?) to trust someone we do not know, have recently met and whose motives appear kind and helpful.

They can be evil. They can be a predator.

I know this, too, having become, home in New York, the victim of a con man, a convicted felon who brought me a pot of homemade soup, who showered me with affection and lavish praises…all in order to gain access to my credit cards, finances and who knows what else.

The police and DA laughed at my naievete, shrugged off the fact he’d committed six felonies in the time I knew him (from opening my mail to using my credit card to forging my signtaure) — and left me with the sad, dark and undeniable knowledge that monsters do live among us.

Hey, There's My Nemesis!

In women on July 2, 2009 at 12:00 pm
Great white shark. Photo by Terry Goss, copyri...

Image via Wikipedia

It only took 17 years.

The last time I saw her was, of course, at my wedding. She came through the receiving line, then pregnant and thrilled, about to become a single mom by choice. A colleague of my husband’s, she was smart, highly-educated, high-earning, competitive, determined. Three years later, he was her husband.

This week, in a store in a mall in the county where we both live — thankfully on opposite sides of it — I saw her for the first time, shopping with one of their kids. I’d love to say I was calm and cool and it didn’t bother me a bit. My impulses, in order, were to run and hide. Why would seeing her even matter? I’ve long been with, and living with, a lovely man, so it’s not as though I haven’t had the blessing of a second chance.

But when a woman poaches your man, and this was no random event, it can leave you as mistrustful of other women as the men you date. If your first husband was so easily dislodged from his fresh wedding vows, how likely is the next one to stick around? What does that say about your ability to be a good wife? What does a good wife even look like?  Wasn’t he a lousy husband?  And then there’s  her, your nemesis, which my dictionary offers as “a victorious rival.”

Read the rest of this entry »

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