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Posts Tagged ‘Wal-Mart’

The Third Rail Of American Discourse

In behavior, books, business, journalism, news, women, work on June 23, 2011 at 2:30 pm

My new book about working for 27 months as a retail sales associate has been out for two months, and the 40+ amazon reviews are insane — love it, hate it, love it, loathe it.

I’ve been called a princess, racist, slummer, bitter, pretentious, “lazy, lazy, lazy”, elitist and accused, falsely, of despising the very people — my retail co-workers — I say clearly how much I admired.

It’s been an exhausting rollercoaster, with a pendulum of opinion swinging so widely, and wildly, it’s hard to believe.

It took a fellow writer to calm me down, pointing out that “Nickeled and Dimed“, a best-seller from 2001 by Barbara Ehrenreich (to which my book has been compared) is equally provocative and divisive.

Both books are similar in one key respect: middle-class, educated white women — with economic freedom to leave the jobs we described — worked for minimum wage in thankless, difficult, demanding low-status jobs.

Our crime in so doing? Poverty tourism. Slumming it for a book deal, as one WNYC listener commented. We weren’t destitute.

Why did we need to be?

Would this have altered our observations or the accuracy of what we saw and heard?

We’re writers and our goals were the same: find and tell powerful stories that had not been told. The people living these lives, working these jobs, do not have the time, skill or freedom from the shackles of their jobs to tell it as it really is.

I’ve also received extraordinarily personal and heartfelt emails almost every single day since” Malled” appeared:

“Have you been sitting on my shoulder for 23 years?”

“I feel bolstered by your book!”

“I got a raise last year….of 10 cents an hour.”

The filthy secret of American life is economic disparity, the great myth that we are all equal and racing one another along a smooth and level playing field to the equally-accessible goodies of income/home/education/raises/promotions/career success.

Go to college! Work hard! Suck up to your boss! That’ll do it.

Nope.

The reality is that there is no level playing field. It looks more like a greasy pole, the rich at the top, the poor at the bottom and many of us now, four years into a recession filled with record corporate profits and sluggish hiring, scrambling desperately in between.

Here’s a sobering piece in Mother Jones on how much dough corporations are raking in, and how workers aren’t getting the benefit of their labor.

I think speaking truth to power, despite its putative appeal, makes Americans deeply queasy. What if I somehow wrecked your chances, or your kids’, by being rude to the Guys With The Money?

Bowing and scraping to anyone with a payroll is the new black.

I worked for The North Face, owned by the VF Corporation; in January 2009, our hours were cut because the company could not afford them…then sitting on $382 million in cash. (They just spent it to buy Timberland.)

Look at the WalMart class action lawsuit, thrown out this week, screwing thousands of hardworking women employees out of the hope of justice. Of working a full-time job and not needing food stamps to supplement their wages.

Which is worse — ignoring these behaviors and letting business reporters keep fawning over eight-figure-earning CEOs?

Or have people like me or Ehrenreich try our best to open the door to the creepy, greedy, nasty behaviors that drive so much of this economy?

Either way, millions of workers are being screwed.


'A Monkey Could Do What I Do' — The Joy of Working Retail

In business, women on May 13, 2010 at 5:34 pm
A protest in Utah against Wal-Mart

Image via Wikipedia

Today’s New York Times business section features Cynthia Norton, 52, one of 1.7 million Americans who have lost their clerical or administrative jobs.

She’s now a cashier at Wal-Mart:

The tough environment has been especially disorienting for older and more experienced workers like Cynthia Norton, 52, an unemployed administrative assistant in Jacksonville.

“I know I’m good at this,” says Ms. Norton. “So how the hell did I end up here?”

…[But] since she was laid off from an insurance company two years ago, no one seems to need her well-honed office know-how.

Ms. Norton is one of 1.7 million Americans who were employed in clerical and administrative positions when the recession began, but were no longer working in that occupation by the end of last year…

This “creative destruction” in the job market can benefit the economy…

But a huge group of people are being left out of the party….

Ms. Norton has spent most of the last two years working part time at Wal-Mart as a cashier, bringing home about a third of what she had earned as an administrative assistant. Besides the hit to her pocketbook, she grew frustrated that the work has not tapped her full potential.

“A monkey could do what I do,” she says of her work as a cashier. “Actually, a monkey would get bored.”

I’m writing about this depressing trend in my book about retail — now “home” to plenty of people wearing aprons and plastic badges and making single-digit/hour wages who once dreamed of a better life, and perhaps enjoyed one.

I did her job, in a mall for a major clothing company, for two years part-time. By the end, I thought my brain might turn to oatmeal. Folding T-shirts and asking people for their zip codes and sweeping the floor is in no way stimulating. It is repetitive drudgery and will kill your spirit if it never leads to more money or challenge, as it typically does not.

Starting over, single at 52, is no picnic.

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