I left early today. I might even get fired.
This is what today’s Customer From Hell looked and sounded liked as she railed and shrieked at me. This, after I asked her, politely and calmly (and according to company protocol) that deeply provocative question — “What is your zip code?” Yeah. That’s exactly why she decided to start shouting at me: “Don’t you file your taxes? Don’t you know your own zip code?”
Well, hon, I actually don’t live in the store.
If someone decides to start shouting at you at the top of their lungs, would you just stand there and take it? “You’re being hostile,” she screamed. “You’re upsetting me.” Funny thing, I told her, so are you. Then I walked across the room to escape her special brand of insanity.
Freeman Hall’s new book, aptly titled “Retail Hell”, describes his time in the trenches as a sales associate for a major department store. He lasted 15 years. I simply cannot imagine how.