If you’re still holiday shopping, you’re almost out of time. Working retail offers a front-row seat to the annual insanity of people trying desperately to buy things for people they apparently don’t know.
Yesterday a man in his 60s came in. “I need a gift for my daughter,” he growled. Happy holidays to you, too.
I wheedled and cajoled and finally got enough details from him to show him about half a dozen items that might gladden the heart of a 17-year-old. No retail associate has the time or energy right now to do this a dozen times a day. Here is why he is sadly typical:
1) He had no idea of her size. 2) He had no idea of her taste 3) He had not asked what she might like 3) She had not told him what she might like 4) She was spoiled and fussy enough her father was too intimidated to just buy her something, trusting she’d appreciate his love, attention and thoughtfulness; at least he didn’t hand her a gift card 5) He threw his frustration and bad temper at me to solve.
Don’t be this guy.
1) If you have no idea what size your wife/kids/husband/partner is — look in their closets and drawers! How hard is that? Or, just ask them. I found out my partner’s neck size is larger than I thought, so I could order his shirt in time.
2) Take a good look around your home: garage, kitchen, terrace, back yard. If you’re totally out of ideas, these might inspire you to refresh or replace weathered, broken or out-of-date items.
3) Give gifts of your time and talents: babysitting, dog-walking, tutoring, knitting, cooking, home repairs, snow shoveling. The best gifts are about love and attention to someone’s needs, not just their material cravings.
4) If you ask a retail associate for help, be nice! Yes, it’s their job to know their stock, but demanding “Would he like this?” when you have no idea of the recipient’s size, age or tastes is absurd.
5) Stores run out of things. Do not snap at the associates if this happens because it is management’s decisions that have created this siutation — and, just because the associates are standing before you and physically available to take the brunt of your rage, it is not their fault. We ran out of gift boxes yesterday morning for a few hours and women in their 50s stood there, paralyzed with disappointment and disbelief, for many long minutes, sighing and moaning “What will I do without a box?” Get a grip.
6) Call ahead. Our phones are ringing off the hook as people ask for specific sizes, colors and items that we place on hold for them. This saves everyone time, energy and frustration.