If there’s a popular hero right now, it’s Steven Slater, the JetBlue flight attendant who hit his last nerve, cursed at a plane full of passengers and fled, beer in hand.
My retail memoir has a chapter devoted to Customers From Hell. I always had a running list of the brutes, morons, divas and princesses who made our lives behind the cash-wrap toxic and wearying. It took a lot to make my top five, but there was — sadly — plenty of competition.
We live in a country where the rich see the rest of us as peons, weird little creatures scurrying beneath their feet. Outtamyway! The income inequality is growing while millions of others are losing their homes and jobs, with no idea how they will find a new job or home or pay their most basic bills.
I saw this princess-iness firsthand while selling T-shirts and ski jackets to the wealthy shoppers in my suburban area. Their sense of entitlement was relentless and anyone who dared oppose it does so at the risk of losing their job.
I was in a fabric store the other day and shared war stories with an employee there. We all have war stories! She is in her 60s, elegant, calm, helpful — and told me that a young woman who couldn’t find what she wanted (but could not even describe it) snapped her fingers at her. Then, still unable and unwilling to tell the associate what it was she looking for, complained to management that this employee was unhelpful.
If this behavior was occurring anywhere private, sharp words would be exchanged and the offending diva put neatly in his or her place. But, no, when it’s public, the worker has to suck it up and the offending party can safely revel in their temporary power.
Slater faces criminal charges. His profanity offended many people. His reaction was intemperate.
But every single person working in a service job knows exactly how he felt.