Archive for the ‘behavior’ Category

Why there’s no such thing as a low-skilled job

In behavior, books, business, culture, journalism, life, U.S., work on October 8, 2015 at 3:17 pm

By Caitlin Kelly

Many people in New York working low-wage jobs need a food bank to feed their family. Fair?

Many people in New York working low-wage jobs need a food bank to feed their family. Fair?

Great op-ed recently in The New York Times:

Most people walking through casino employee hallways — janitors, housekeepers, retail workers — are categorized as unskilled laborers, and the laws of capitalism clearly state that we are all easily replaceable: Anyone can be trained to do our jobs.

Headlines tell us that “College Graduates Are Wasting Their Degrees in Low-Skilled Jobs,” that “Skilled Workers Are in Short Supply.” We’re raised, in the culture of American capitalism, to believe certain things, without question, namely that the value of work is defined by the complexity of the task and not the execution of it, that certain types of work are not worthy of devoting a lifetime to…

Like an athlete, a worker completing the same task for the thousandth time knows that muscle memory and precision are powerful tools. But in the workplace, there are no advanced graphics or slow-motion replays highlighting the efficiency of movement, the prioritizing of tasks or how a more meticulous approach can mean the difference between a chaotic shift and a seamless one.

Instead, the routine, repetitive nature of these jobs is perceived to define workers’ limitations, rather than their capabilities. And although most low-skill work requires a constant interaction with people, because of its low-paying status it is deemed a dead end, rather than a testament to an individual’s ability to acquire, adapt and specialize.

This is a subject I feel passionate about, selfishly, because I lived this experience when I moved, after losing my well-paid professional reporting job at the New York Daily News, then the nation’s sixth-largest daily, into a part-time $11/hour retail sales associate position.

malled cover LOW

The recession hit journalism hard and early; by 2008, 24,000 of us had lost our jobs and many fled — into other industries, to teaching. Lucky ones retired early and many of us, like me, went freelance; huge drop in income but complete control of my workload and schedule.

I hadn’t earned so little since I was a teenager, a lifeguard in high school in Toronto. But it was the stunning lack of respect I felt behind the counter, wearing my plastic name badge, that stung more.

Working retail was like entering a whole other world, as I wrote in this New York Times essay:

Sometimes I feel like Alice slipping through the looking glass, toggling between worlds. In one world, I interview C.E.O.’s, write articles for national publications and promote my nonfiction book. In the other, I clock in, sweep floors, endlessly fold sweaters and sort rows of jackets into size order. Toggling between the working class and the chattering class has taught me a lot about both: what we expect of ourselves, how others perceive us, ideas about our next professional step and how we’ll make it.

The contrasts between my former full-time job and my current part-time one have been striking. I slip from a life of shared intellectual references and friends with Ivy graduate degrees into a land of workers who are often invisible and deemed low-status.

In journalism, my workplaces often felt like rooms filled with balloons, enormous and fragile egos rubbing and squeaking up against one another until, inevitably, several burst with a bang

In retail, divas are fired or soon quit. In journalism, I’ve had managers who routinely shrieked abuse. In retail, I’m managed by a man who served in the United States Air Force in Mogadishu and who wears his authority comfortably and rarely raises his voice.

What became obvious to me within a few weeks of working retail was how difficult and physically grueling it is. (Like food service in any capacity as well.)


But that’s not a big surprise, right?

What was striking to me was how crucial people skills — aka EQ — were to selling successfully and getting along with a team of 14 co-workers, a very mixed bag.

Hardly a low-skill job!

Nor is food service, waitressing or bar-tending. Any job that’s deemed “customer-facing” — and which adds the exhausting component of bending, stretching, carrying, reaching and standing for hours plus staying calm and pleasant (aka emotional labor) is not low-skill.

My retail job pushed me to my outer limits, physically and emotionally, while being intellectually deadening. Not a pretty combination.

But I saw how many unrewarded skills it took:

There’s no college degree in patience

There’s no MBA in compassion

There’s no Phd in common sense

There’s no MA in stamina

I saw much less common sense and EQ among some of the college students I taught, teenagers paying $60,000 for a year of formal education at a fancy private school, than among the young people I worked retail with — almost all of whom had a college degree or were working toward one.

The “low-skilled.”

Demeaning and financially undervaluing these skills — the same ones that keep the U.S. economy humming as much as any Wall Street billionaire — completely misses the essential contributions that millions of low-paid, hard-working people make every day.

Have you worked a low-wage, “low skill” job?

How did it — or does it — affect you?

Are reporters vultures — or just doing their job?

In behavior, blogging, business, Crime, culture, journalism, Media, news, television on October 4, 2015 at 1:32 pm

By Caitlin Kelly

One of my first national magazine stories...I entered an animal testing lab. Grim and gruesome. But it was part of my job as a reporter

One of my first national magazine stories…I entered an animal testing lab. Grim and gruesome. But it was part of my job as a reporter

Here’s a recent story about what it feels like to be a reporter, a rare glimpse into the feelings we’re never allowed to share publicly:

Over the coming hours and days, millions of people are going to watch millions of hours and read millions of words on the Umpqua Community College shooting. They will learn what it looked like, from witnesses who escaped with their lives; they will learn about the victims—their lives, their hobbies, their dreams—from their friends and families; they will learn about the killer’s (or killers’) backgrounds and motives. Many of the same people who will eagerly consume this heartbreaking and enlightening information are the ones now criticizing the reporters gathering it for them. Where the fuck does the public think this news comes from?

The public may say it doesn’t want the horrible details; ratings, circulation, and traffic say the public is lying. The public may claim it values accuracy over speed, and that it is monstrous to contact witnesses this soon after a tragedy; the broad and voracious consumption of breaking reports, and the tendency to spread them as far and wide as possible, argue otherwise. The public will definitely immediately turn on CNN when news is breaking, then mock CNN for having clueless reporters uselessly speculate because there’s nothing to report yet, then turn to another channel to see if they’ve got something to report.

No outlet could conceivably think of sitting out the race to report something like this.

I’m grateful I’m no longer a hard news reporter, let alone at a tabloid  — my last staff job, and literally my last staff position in journalism — ended in 2006. I was a reporter at the New York Daily News, then the U.S.’s 6th-largest daily newspaper.

It felt like an out-take from some 1930s film: tough-talking dames, foul-mouthed editors in suspenders, eager young interns, aggressive photographers. There was a guy in a corner of the enormous open newsroom called Gypsy.

I had only worked for broadsheets — The Globe and Mail, Montreal Gazette and, freelance, for The New York Times. Even at their most aggressive, we didn’t behave like tab reporters who would, and did, do anything to beat their competition and win the wood, the paper’s entire front page.

The news we all read, see and listen to doesn’t erupt spontaneously — it’s the result of decisions made by top editors, often middle-aged white men — about what they deem most important and interesting.

The New York Times newsroom

The New York Times newsroom

At the News, I was sent on a stake-out, in Manhattan’s summer heat and humidity, to stand outside a midtown hotel and await the arrival of two Quebecoise visitors, one of whom had been attacked and injured, not critically. I was sent because I speak French, not a common skill in that newsroom. My job was to — in News parlance — get the quote, some pithy summation of their fear and shock.

That no other reporter would have.

It was tiring, boring and bizarre to stand there for hours, to clog the sidewalk beside competing reporters from the Times, Post and others. With an intern, our photographer busy chatting to her pals, I tried to sneak into the hotel several times, eventually caught by an irate security guard.

I’ve never felt so stupid or ashamed of my role.

When there’s a shooting — which in the U.S. is sadly common — reporters descend on the scene, desperate to speak to anyone involved and to be aggressive about it.

Because if they’re not, and a competitor for eyeballs, clicks, pageviews and revenue beats them to a source, they’re in deep shit.

Hence the comparison made to vultures — journalists swooping in the second they see blood, death, destruction, tragedy, to dig through its entrails and feast.

Some reporters are fine with this behavior. I’m not.

Partly because there are complex issues that rarely get discussed outside of newsrooms or journalism conferences: what to cover, when to cover and when to stop, what to ask.

Because the assumption is: everything, as fast as possible.

One reason reporters can look like vultures is that those of us working differently, not on breaking news — writing longer features or profiles, covering business or sports or government — remain invisible to the public.

We spend our days ferreting out information we hope will be useful, not merely that hour’s latest tragedy, which can appear titillating or voyeuristic.

So, the public often think “the media” are only those they suddenly come into contact with when we’re at our most aggressive and, yes, our ugliest.

When I teach journalism, I also remind my students — especially women — that we’re paid to break social rules: to run across a room, to interrupt, to ask tough, probing questions, repeatedly when necessary, to challenge authority, whether political, religious or the wealthy.

At our best, to speak truth to power.

That, too, sometimes offends the more decorous or docile.

Reporters don’t contact victims and bystanders because they get off on it; they do it because they’re a small part of a long-established news ecosystem that begins and ends with an audience that understandably wants to know what the facts are, which is to say that it wants to hear what victims and bystanders saw.

I got out of tabloid reporting because I couldn’t take feeling awful anymore. One former co-worker said she got out of it the moment she realized she had been doing it long enough to stop feeling awful.

But…I draw a line that others are failing to do now.

I do not want sentimentality or hand-wringing.

I do not want to hear one more slick television reporter — NBC Nightly News, I’m looking at you — yammer on inanely about a community’s gathering together to “heal.”

The late David Carr, NYT media columnist -- much missed. Brilliant, no bullshit.

The late David Carr, NYT media columnist — much missed. Brilliant, no bullshit.

I’m so done with cliches, false emotion and bullshit.

Here’s what I want from fellow journalists:

— Insight, analysis, hard data, fact patterns, trends.

Here’s what I don’t want:

— Drama, emotion, speculation, guessing, uninformed opinion.

What do you think of reporters’ behavior?

Do you watch or listen to the news?

What do you find missing — or most valuable?

What does community mean to you?

In behavior, blogging, culture, domestic life, education, entertainment, immigration, life, the military, travel, U.S., urban life on October 1, 2015 at 3:28 pm

By Caitlin Kelly


Is it your town?



Your running/cycling/yoga pals?

Your place of worship?

Maybe all of these…

I’ve lived in five countries and seven cities and towns in my life. That’s a lot for some, and nothing for people like TCK’s, third culture kids who move a lot around the world, with parents in the media, military or missionaries, to name only three.

It’s when, how and and where you find a sense of community, of truly belonging to a tribe of like-minded people, that intrigues me.

For some of us — like you, here! — it’s on-line. A place, 24/7, we know we’ll find some other fun, cool people who share our beliefs or concerns. It might be a widows’ support group or gamers or people coping with a chronic illness.

Real-life community interests me the most because that’s where, you should pardon the phrase, shit gets real. On-line people can quickly block, unfriend or delete posts they dislike or disagree with.

Face to face? Meeting people of different religions, politics, races and nationalities is what makes community vibrant, in my view. It’s where we hear different perspectives and learn (or practice!) our social skills. It’s where we see the value, at best, in one another and our individual and shared experiences.

It’s where diplomacy, tact, civility keep us from utter mayhem.

On a good day.

Our view of the Hudson River

Our view of the Hudson River

I belong to several communities, each of which nurture me in different ways:

a local Episcopal church. I attend infrequently, usually every 4 to 6 weeks or so. I’ve been attending there since 1998, though, so am known and know others to some degree. The people there are generally my age or older, many of them far wealthier and more politically conservative. No one seems to really understand what I do for a living or why. But I also think it valuable for us to be there for that reason, to meet “the other.”

a co-ed softball team. We’ve been playing together for 15 years. In a place like New York City, where work and family always trump anything else, that’s pretty amazing. I love these people. We range in age from 20s to 60s, from lawyers and doctors to a retired ironworker, editors, schoolteachers. When one of our members recently died, more than a dozen of us drove hours to his memorial service to show our love and respect for him and his widow. Here’s an essay I wrote about them for The New York Times.

several writers’ groups, both on-line and off-line. As someone who’s been earning her living as a journalist for decades, I need to know my industry intimately and hear what others are up to. I offer advice and support, as others do for me.

My desk -- Twitter allows me to connect globally, quickly and easily

My desk — Twitter allows me to connect globally, quickly and easily

my dance classes. I’ve been studying ballet and jazz for decades and take a jazz dance class every Monday and Friday (when I am being consistent!) I’ve gotten to know my teachers personally and really value the camaraderie they create in their classrooms. My fellow students live in my town and I run into them at the grocery store, concerts, on the street. I like that.

— our apartment building. It’s hard for me to even believe it, but I’ve lived in the same apartment for more than 20 years. So I’ve gotten to know some of my neighbors quite well as it’s the sort of place people like to stay, often moving into in their 70s and beyond. I’ve watched people’s children grow up and go to and graduate from college. As someone without children or close relative with children, it’s a way to mark the passage of time.

Which communities do you belong to and why?

How do they nurture you — and vice versa?

My writing workshops Oct. 17 and 18, near New York City

In behavior, blogging, books, business, culture, education, journalism, Media, work on September 25, 2015 at 12:10 pm

By Caitlin Kelly

The New York Times newsroom

The New York Times newsroom

Some of you are already writing non-fiction, memoir, journalism, essays.

Some of you would like to!

Some of you would like to find newer, larger, better-paying outlets for your work.

Some of you would like to publish for the first time.

Maybe you’d like to write a non-fiction book, but where to start?

I can help.

My first book, published in 2004

My first book, published in 2004

As the author of two well-reviewed works of nationally reported non-fiction, Blown Away: American Women and Guns and Malled: My Unintentional Career in Retail, winner of a Canadian National Magazine award and five fellowships, I bring decades of experience as a writer for the most demanding editors.  I’ve been writing freelance for The New York Times since 1990 and for others like More, Glamour, Smithsonian and Readers Digest.

My website is here.

I’ve taught writing at Pace University, Pratt Institute, New York University, Concordia University and the Hudson Valley Writers Center — and have individually coached many writers, from New Zealand, Singapore and Australia to England and Germany.

My students’ work has been published in The New York Times, The Guardian, and others.

Here’s one of them, a young female cyclist traveling the world collecting stories of climate change.

malled cover LOW

On Saturday October 17, and Sunday October 18, I’m holding a one-day writing workshop, from 10 a.m. to 3 p.m. at my home in Tarrytown New York, a town named one of the U.S’s 10 prettiest.

It’s easily accessible from Grand Central Station, a 38 minute train ride north of Manhattan on Metro-North Railroad, (round trip ticket, $20.50), plus a five-minute $5 cab ride to my home — we have an elevator so there’s no issue with mobility or access.

Coming by car? Tarrytown is right at the Tappan Zee bridge, easy to reach from New Jersey, Connecticut and upstate.

Each workshop is practical, tips-filled, down-to-earth and allows plenty of time for your individual questions. The price includes lunch and non-alcoholic beverages.

$200.00; payable in advance via PayPal only.

Space is limited to only nine students. Sign up soon!


Freelance Boot Camp — October 16

What you’ll learn:

  • How to come up with salable, timely story ideas
  • How to decide the best outlets for your ideas: radio, digital, print, magazines (trade or consumer), newspapers, foreign press
  • How to pitch effectively
  • Setting fees and negotiating
  • When to accept a lower fee — or work without payment

Writing and Selling a Work of Non-Fiction — October 17

What you’ll learn:

  • Where to find ideas for a salable book
  • The question of timing
  • What’s a platform? Why you need one and how to develop it
  • The power of voice
  • Why a book proposal is essential and what it takes
  • Finding an agent
  • Writing, revising, promoting a published book

Questions or concerns? Email me soon at learntowritebetter@gmailcom.

You’ll find testimonials about my teaching here, as well as details on my individual coaching, (via phone or Skype), and webinars, (by phone or Skype), offered one-on-one at your convenience.

Want to register now?


Email me at and I’ll send you an invoice and share travel details.

Home is…

In aging, behavior, domestic life, family, life, parenting on September 20, 2015 at 2:47 pm

By Caitlin Kelly

The night-time view from one of the windows at my Dad's house...

The night-time view from one of the windows at my Dad’s house…

Where is it exactly?

Is it in the city or town where you grew up?

Your parents’ home?

Your rented apartment, maybe in a foreign country?

A college dorm room?

A house shared with room-mates?

Your current residence?

On a visit now back to Ontario, where I lived ages five to 30, it’s always a question for me, even though I left long ago for Montreal, (two years), then New Hampshire (1.5 years) and New York (20+ years now.)

We’ve been staying in my father’s house, reveling in all that luxurious space, a working fireplace, a spacious and private backyard and small-town charm only an hour’s drive from Toronto.

For some people, home is a place you can always retreat to, with parents, or one parent, always eager to see you and help you and set you back on your feet after a tough time, whether divorce or job loss, sometimes both.

For others, though, estrangement is the painful and isolating norm.

I left my father’s home when I was 19 and have never lived there since.

I left my mother’s care at 14 and have never lived there since.

Independence is a learned art, one I had to acquire early, as there was no physical and little emotional space for me in either place.

My father’s late wife didn’t like me much, so my stays on their sofa were pretty short; after 3 or 4 days, it was clear I had worn out my welcome.

My mother had a large house for only a few years, but then lived in a place that took me an entire day’s flying, bus and ferry to reach, so I didn’t enjoy much time there before she moved into a small one-bedroom apartment with no room for me at all; I stayed at a motel a block away. (Today she lives in a small nursing-home room, a sad and very costly end to a highly solitary life.)

So even when my first marriage ended quickly and badly, I had no “home” to rush back to. When I lost jobs and when I needed surgery, (four times within 10 years, all orthopedic), I had to call on local friends, even my church, to come and help me with meals.

So I really enjoy house-sitting while my Dad’s off traveling again, having plenty of time surrounded by the many familiar images and objects of my childhood and adolescence, the paintings and prints and sculptures I’ve been looking at my entire life. Many of them are images he’s created, paintings of his late, beloved dogs, of his late, beloved second wife and landscapes from Nova Scotia to Tunisia.

I find it deeply comforting to see them and touch them, even if they’re only inanimate objects. It’s my past.

They tell me I’m home again.

It’s also deeply comforting to even have this home to come to, as I haven’t seen or spoken to my mother in four years. (Long story, too tedious for here.)

Home is where I make it, now with my second husband, in a suburb of New York City. We talk about where we hope to retire, never sure whether we’ll return to Canada and/or live part-time in the U.S., France, Ireland…Not sure where home will be in the next few decades, if we’re fortunate enough to stay healthy and alive.

I moved to the U.S. filled with excitement and anticipation about my new life there; today, deeply weary of toxic politics, corporate greed and stagnant wages, I’m thinking more seriously about making a home elsewhere….yet Toronto, even in only two days this week, had shootings in downtown areas and not-nice houses sell, routinely, for $1 million, far, far beyond our means, even after a lifetime of hard work and saving and no kids.


How about you?

Where is home for you?

American life, 2015 — income inequality ‘r us

In behavior, business, cities, culture, journalism, life, politics, U.S., urban life on September 14, 2015 at 2:21 pm

By Caitlin Kelly


Are you familiar with the Gini coefficient?

It measures income inequality — the chart linked above lists it for every U.S. state.

This group of young men, the topic of a recent documentary, The Wolfpack, were raised in a NYC apartment by their hyper-controlling father

This group of young men, the topic of a recent documentary, The Wolfpack, were raised in a NYC apartment by their hyper-controlling father

New York, where I’ve lived since leaving my native Canada in 1989 — ranks 50th. i.e. second worst in this regard in the United States.

The worst? You have to laugh, albeit bitterly, Washington, D.C., home to the Capitol and the nation’s federal legislators.

I recently re-lived it, while working on a story for a New York City website about a company giving out food to bring awareness of food insufficiency — aka not having enough to eat every day — in the city’s five boroughs.

Fresh flowers, always on display at the Metropolitan Museum of Art

Fresh flowers, always on display at the Metropolitan Museum of Art, a bequest from a wealthy patron. A gorgeous side of Manhattan many tourists see….but there are other, darker realities as well

Last week, I spent two broiling hot, humid days — 95 degrees — working in the poorest part of the poorest Congressional district in the country, the South Bronx. Local residents lined up that day, as I walked over from the subway, some carrying parasols against the brutal heat, some arriving from the public housing complex across the street, for a van offering medical care.

Many of them line up, three days every week, for whatever the food pantry has on offer; I saw many bags of bread and rolls, crisp green apples and cookies.

I was there to watch a company hand out food, and to write about it.

I did this with mixed feelings.

Yes, charity is a good thing.

Yes, alleviating hunger and poverty is a good thing.

But everything is a very small bandage on a large gaping wound.

It is deeply shocking, if you still have gauzy fantasies of America!!!!!! to see the reality of American poverty face to face.

I stopped that day for a quick lunch, (I never eat fast food!), at McDonald’s, one of a dozen fast or fried-food joints lining 125th Street in Harlem. Parts of that street, even in sunny mid-day, have some people nodding off after using a new synthetic form of marijuana.

The restaurant’s clientele that day was, possibly, 10 percent Caucasian.

I had a long conversation, half in French, half in English, with a young librarian from Normandy, traveling for a month with his wife. They planned to visit New York, Philadelphia, D.C. L.A. and San Francisco, which, I told him, would also offer some insights into the income inequality now splitting the country in a way unseen since the Gilded Age, some 100 years ago.

“I can’t believe what I see,” he told me, gazing around at our fellow diners, many using crutches, canes and motorized wheelchairs, some the result of diabetes and obesity.

Welcome to the U.S., I said.

The next day I visited another part of the Bronx; (for you non-New Yorkers, that’s one of the city’s five boroughs, north of Manhattan, a place very few tourists are ever likely to see), this one an astounding and essential part of the city, the Hunt’s Point Food Center.

I saw the warehouse for the Food Bank for New York City, an entity I was certainly well aware of; you can’t live here for any length of time without some idea of their work.

From their website:

Hunger is caused by food poverty, a lack of geographic and/or financial access to nutritious food. In New York City, one of the richest cities in the world, food poverty is around every corner. Throughout the five boroughs, approximately 1.4 million people — mainly women, children, seniors, the working poor and people with disabilities — rely on soup kitchens and food pantries. Approximately 2.6 million New Yorkers experience difficulty affording food for themselves and their families.

Their warehouse has nine bays, each loading millions of pounds of food each month, in and out.


We were given a tour by the warehouse manager, running the place since 1994, a burly, lively whiz running a team zipping about in hand-trucks in a space so enormous it simply boggled the mind.

Imagine the biggest store you’ve ever seen, in the U.S. a Home Depot, for example. Try again!

This warehouse is 90,000 square feet — the above image, (mine), gives you some idea how enormous.

In my 25 years living here, few experiences have struck me as powerfully as these past few days, powerful and visceral reminders that there are many New Yorks, not just the ones tourists see or the ones shown in movies and on television.

It’s hard sometimes, living here, to manage the cognitive dissonance that comes with being even vaguely socially conscious in New York — the size oo’s in their Prada and Gucci, stepping out of their driver-chauffeured Escalades into helicopters to fly to their mansions in the Hamptons.


Re-starting your life elsewhere — what it really means

In behavior, business, immigration, life, Money, travel, U.S., work on September 9, 2015 at 1:06 am

Time to make some money with your writing?

As I watch the sea of migrants — refugees, more accurately — heading north from Syria and other nations into Europe, hoping to re-start their lives somewhere safe(r), I think about all they have had to leave behind — homes, furniture, assets, educations, family, friends.

Some have lost their husbands, wives and children, killed en route.

In the 1970s, 200,000 Chileans fled the regime of Augusto Pinochet, many headed to my country, Canada. There was then a flight from Santiago that, after 3 stops, landed in Toronto, where they would claim refugee status.

There were no razor-wire-topped fences hastily being built, as in Hungary now. But the refugees had to begin a long, slow process of finding advocates to legally represent them; as a college student studying Spanish, I did some volunteer interpreting.

I will never forget what I heard, even if I wish I could — horrific narratives of rape, imprisonment, torture. It was difficult work, for them (proud, traumatized men, many my father’s age, having to recount the worst moments of their life to a young and unfamiliar woman and other strangers) and for me (I had no idea the world could be so cruel. Their stories, decades later, live in my head.)

When you leave your country of origin, (which I did at 30, leaving Canada for the U.S., admittedly under no duress), you start anew. Your life, your accomplishments, your advanced degrees from places no one here has ever heard of or attended…sometimes vanish overnight.

No one knows your parents or went to the same schools or ate the same food. They didn’t watch the same television shows or read the same writers.

Not only do you now not know a soul, the people on whom you must now rely — landlords, banks, police, neighbors, teachers, medical staff, the legal system — are unfamiliar. You may shake at the very sight of a uniform or a gun.

And they use words and phrases they know well, and which may make no sense to you, either as language or as functional concepts.

A new language must be learned, the streets and transit systems of a new city or or town. A new national anthem and currency. You will miss subtle cultural cues everyone else understands, sometimes for decades to come.

A French laundromat washing machine...quite incomprehensible!

A French laundromat washing machine…quite incomprehensible!

If you’re fortunate enough to have classic capital — money, savings, assets you can liquidate like gold or jewels — you’ve got something to start with.

The most crucial, though, in my experience, is social capital — the vast network of people who know, like and trust you enough to refer you into their valued networks. You need a job, an income, a place to start again.

Too often, especially here in a dog-eat-dog place like New York, people lucky enough to find a lifeboat pull up their oars, so to speak. No, they will not help you or return your emails or phone calls or texts.

That takes time to accumulate and to acquire. Here, I see it used (and abused) most powerfully among those who attended the same colleges and universities, sometimes the elite prep schools that feed them. Alumni networks here seem of paramount importance compared to my prior experience in a nation with 10 percent of the U.S. population.

A Paris street -- quite different from anything in the U.S.

A Paris street — quite different from anything in the U.S.

We recently sat with a working-class friend who came to the U.S. from Eastern Europe at 24 with $200 in her pocket. “I had no idea what I was doing,” she said.

I arrived in New Hampshire, via Montreal, and would honestly now say that I didn’t either. Had I known how hard it would be to reinvent, I doubt I would have made the leap. And I was fortunate — young, healthy, educated, with work experience and savings.

I had visited the U.S. many times before I moved here and it’s not that big a shock — not like trading Syria for Sweden, for example.

But we’re here now, with friends and hair salons and dentists and a gym we like. Apartments with views that we treasure.

Imagine leaving this behind -- Nicaragua

Imagine leaving this behind — Nicaragua

And the hard-won knowledge that we did it.

From Wikipedia:

Human development theory describes human capital as being composed of distinct social, imitative and creative elements:

  • Social capital is the value of network trusting relationships between individuals in an economy.

  • Individual capital, which is inherent in persons, protected by societies, and trades labour for trust or money. Close parallel concepts are “talent“, “ingenuity“, “leadership“, “trained bodies”, or “innate skills” that cannot reliably be reproduced by using any combination of any of the others above. In traditional economic analysis individual capital is more usually called labor.

Have you left behind your country of origin for a new one?

How has it worked out for you?

What does work mean to you?

In behavior, business, journalism, life, Money, US, work on September 5, 2015 at 12:13 pm

By Caitlin Kelly

These are the tools of an artist. That's work, too!

These are the tools of an artist. That’s work, too!

It’s Labor Day weekend — three days off for many workers in the U.S., where I live, in Canada and some other nations.

It’s always, for me anyway, a time to reflect on why we work and what we’re working for:

  • Daily expenses
  • Retirement savings
  • To fund higher education, for self and/or others
  • Short-term emergency savings
  • Medical insurance/expenses (Americans must buy health insurance like any other consumer product)
  • Major purchases — a vehicle, a home, a boat
  • Challenge
  • Camaraderie with peers and colleagues
  • The thrill of scientific or medical or intellectual discovery
  • Learning and mastering new skills
  • To support the financial needs of family and others
  • A place to feel welcomed, to belong
  • Building self-confidence
  • Ambition
  • Helping others — nursing, teaching, the ministry,  the law
Making films offers well-paid work to thousands in the industry, from grips and gaffers to CGI specialists

Making films offers well-paid work to thousands in the industry, from grips and gaffers to CGI specialists

I’m endlessly fascinated by work. Maybe because I grew up in a family where no one had “a job” — with a paid vacation or sick days or a pension or raises. My father was a film-maker, my mother a journalist and my stepmother wrote for television.

All the money earned in our home came from our individual, independent creative efforts.

No wonder I, too, work for myself as a full-time freelance writer, editor, writing teacher and writing coach.

Any story focused on business, labor practices, unions, wages, the Fight for $15 — to raise fast food wages to $15/hour here in the U.S. — gets my attention.

Corner stores are a part of the economy, too

Corner stores are a part of the economy, too

One of the books I admire is by MIT professor Zeynep Ton who studied five retailers who actually pay well and earn good profits, called The Good Jobs Strategy. Another, an early precursor of the current interest in more ethical garment production, is Where Am I Wearing by Kelsey Timmerman.

I’ve been working at home since losing my last staff job, at the New York Daily News, (then the nation’s 6th largest daily newspaper), in the summer of 2006. It was not a happy place to work, its unofficial motto, “Sink or Swim.” I don’t regret the loss of that job, although I miss making that income, much more difficult to attain through the intellectual piecework that is freelancing — you are only paid for what you produce, and often later than you need.

Since my high school days I’ve worked as:

  • a lifeguard
  • a waitress
  • a busboy
  • a newspaper reporter (three daily papers)
  • a magazine editor (four national magazines)
  • a writing teacher (four colleges)
  • a writing coach (multiple private clients)
  • a photographer (published in The New York Times and Washington Post)
  • an author (of two works of non-fiction)
  • a volunteer Spanish-language interpreter (working with Chilean refugees)
  • a cross-cultural consultant for Berlitz
  • a retail employee at $11/hour
I covered the unity march in Paris -- I love breaking news!

I covered the unity march in Paris — I love breaking news!

Of all of these jobs, I’ve by far most enjoyed my days as a daily newspaper reporter and really miss it.

At its best, there’s no better way to have fun and adventures and get paid for it. I met Queen Elizabeth aboard her yacht Britannia, flew to an Arctic village in December, climbed 100 feet up a Tall Ship mast, sailed aboard $6 million racing yachts, visited a Quebec hospice, broke major medical stories.

I’ve traveled, on stories, to Ohio and New Orleans and Texas, to Sicily and Copenhagen and London.

In March 2014, I went to work for a week in rural Nicaragua with WaterAid.

Our van, 95 degree heat, 12 hour days. It was a lot of fun, actually!

Our van, 95 degree heat, 12 hour days. It was a lot of fun, actually!

I love the intellectual stimulation of journalism — having to make sense of complex, unfamiliar material — like a recent piece on predictive analytics which I then need to write clearly and compellingly for others.

I love the variety of the people I meet and speak with, everyone from Olympic athletes to military veterans to a female Admiral to convicted felons. I can never afford not to be curious and open-minded.

I love writing books, diving deeply into complicated subjects that deserve, and rarely get, closer attention.

I love connecting with readers, one of whom recently called my book “Malled”, (a memoir of low-wage work),  a page-turner.

My second book, published in 2011

My second book, published in 2011

I’m fortunate. At my age, we’ve little debt, no children to support and have acquired good savings for our retirement. So my goals for work now are different from fresh grads desperate to find any job and pay down enormous student debts.

But it’s a very very tough time for many American workers; union membership is the lowest since the Depression, 11 percent of public workers, seven percent of private. Even with corporate profits at record highs, wages remain stagnant for many, and worse for the lowest-paid — while costs keep rising, on essentials like college tuition and health insurance, (also here deemed a consumer product.)

Americans still have no paid maternity leave and even companies that offer it know many workers are too scared to take unpaid leave — lest their care for their families make them look like slackers.


What sort of work do you do?

Do you enjoy it?

What would you change about it if you could?

More simple pleasures…

In antiques, art, beauty, behavior, books, domestic life, life on September 1, 2015 at 12:30 am

By Caitlin Kelly

That low, golden, slanting light of autumn

Lying by the pool, snoozing, listening to the symphony of cicadas, planes buzzing overhead and sprinklers

Dinner on the balcony at sunset

Frozen yogurt with sprinkles

Blueberry pancakes with bacon and maple syrup


Watching “Casablanca” for the umpteenth time — “Of all the gin joints…”


Maple syrup — on almost anything


A stash of my favorite Canadian candy: Big Turk, Crunchie, Mackintosh toffee and Crispy Crunch

An icy gold gimlet, (expertly made by my husband)

Our balcony garden


And its shadows


Sitting at an oak table made 300 years ago, wondering who else has sat there over the centuries

Listening to Joshua Bell playing Mozart at Lincoln Center

Having my hashtag go viral — #MissingTheZero — because too many Big Name Publishers are paying us pennies now

Candles flickering, tapers and votives and lanterns

We love to have dinner on our balcony, a pleasure we eagerly await all year long

Dinner on our balcony

A cotton vintage tablecloth


Savoring a book I like so much I don’t want it to end (The Goldfinch)

A new pair of pretty shoes

Freshly ironed pillowcases

A cool breeze

Lighting a fire in the fireplace

Playing co-ed Saturday softball with the same friends for 15 years

Writing a story I know will make a difference, like this one

And you?

The most important thing school can teach you is…

In behavior, children, culture, education, life, parenting on August 27, 2015 at 1:37 am

By Caitlin Kelly

Loved this story in Intelligent Life magazine, which asked seven thinkers and writers what they consider the most essential subject to learn in school.

Still very much an experiental learner

Still very much an experiental learner

Their answers: music, emotional intelligence, cultural literacy, history (backwards), basic geography, open-air dawdling, physics.

Of open-air dawdling, Deb Wilenski answered:

I have worked in the wild outdoors with young children and educators for more than ten years. I work in classrooms too, but there is no better place for dawdling than the woods. Free from the props and expectations of The Curriculum, children become explorers, philosophers, inventors, illustrators, poets, scientists, professionals of every kind.

If I were in charge of education, I would build open-air dawdling into the curriculum, giving every child time, slow time, to explore their own burning questions. The best subject is the one you can’t leave alone.

You need to why this shadow is here...

You need to why this shadow is here…

Here’s Jessica Lahey on cultural literacy:

Consequently, every subject depends on cultural literacy. The underlying warp of the class could be Latin, literature, writing or law, but the weft is all connection, linking new content to the strands of knowledge the students already possess. Words that are utterly forgettable in their dry state of denotation can be retained given connotation and a bit of context. Characters and plot lines that might otherwise slip through holes in attention become memorable when safely tethered by literary allusion.

Before we read Chapter 15 of “Great Expectations”, I tell the story of Cain and Abel. Cain’s jealousy, murderous anger and subsequent exile prepare my students to meet Orlick, the morose journeyman with no liking for Pip. When they read “he would slouch out, like Cain or the Wandering Jew,” they have a nuanced understanding of Orlick, and see why Pip senses that he may become fuel for his ire.

I attended private school Grades 4-9, and am grateful I did, even as I also learned to loathe arbitrary rules, (aren’t they all?!), crummy boarding school food and sharing a bedroom with four strangers.

Slieve League, County Donegal, Ireland -- the world ready for me to explore!

Slieve League, County Donegal, Ireland — the world ready for me to explore!

I still vividly recall our terrifying fifth grade teacher who had us use carbon paper to trace the maps of various countries so we would learn what they looked like and our eighth grade teacher — whose last name rhymed, appropriately enough, with the words gruff, tough and rough — who had us ploughing through The Scarlet Letter, a dictionary necessary for almost every single sentence.

What did I learn that’s most useful to me, decades later?

To question and challenge authority. It’s not a subject taught in any classroom, but it’s a crucial life skill, certainly for a woman, a feminist and, as a journalist, someone paid to ask questions

To trust my judgement. Even as a child, much to some teachers’ frustration, I knew what mattered most to me and fought for my principles.

To see the world as a place worth exploring, as often and widely as possible. Reading work from other cultures, traveling, listening to the stories of people who’d ventured out and come back, whetted my lifelong appetite for more of the same.

To understand that someone expecting excellence of me will bring out my best. I’m a high-octane girl and need a lot of intellectual stimulation and challenge. I’m much happier feeling scared of a difficult assignment from which I’ll learn and grow than bored silly by something mundane and simple.

To write quickly and confidently. Our private school had an annual essay contest, in which Grades 4, 5 and 6 would compete against one another, Grades 7 and 8, Grades 9, 10 and 11 and Grades 12 and 13, (this was Ontario, Canada.) I won the contest in Grade 8, giving me, even then, the confidence I could do this writing thing, well and under pressure. It’s what I’ve been doing for a living for a long time.

This odd little plant was outside our Donegal cottage

This odd little plant was outside our Donegal cottage

To savor nature. Our school grounds had enormous chestnut trees and every fall I’d marvel at the ground littered with their thick, spongy, spiky green casings — and the glossy brown nuts inside them. We’d walk the block every morning, scuffing through leaves or snow. Being alone outdoors also offered a blessed respite from constant company, in class, at meals, in the common room or in our bedrooms.

Victoria College, University of Toronto, my alma mater

Victoria College, University of Toronto, my alma mater

I later studied English literature for four years at University of Toronto, Canada’s highest-ranked, but also learned that I don’t enjoy sitting still for hours being lectured to, no matter how much I love to learn new material. I much preferred my training at the New York School of Interior Design, two decades later, also because choosing color or knowing what materials work best in certain situations has proven a more useful tool day-to-day than the nuances of 16th-century drama.

I don’t envy today’s teachers — competing with (or at best making great use of) technology but also “teaching to the test”.

I fear that some of life’s most important skills, from financial literacy to civics to how our bodies work and how to keep them healthy, have little to no place in most classrooms. We learn them much later, if we’re lucky.

What did you learn in your early years of formal education you still find most useful today?



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