Posts Tagged ‘bad manners’

Other people’s needs

In children, life, parenting, urban life on September 13, 2016 at 11:56 am

By Caitlin Kelly


Silence! Solitude!


Rant alert!

Unless you live (as some of you do!) in a rural and isolated area, we’re literally bumping into one another all day every — in stores and elevators, on the subway and bus and streetcar, at the movies and opera and theater, at work and in the park, in our houses of worship, at airports and bus stations and the grocery store.

To stay sane, to function as a civilized human being, means being aware of how our behavior affects others all around us.

I’m getting burned out by a growing (?!) epidemic of selfishness, rudeness, destructiveness and endangerment — I see people driving and texting every day.

A few recent examples, some personal, some not:

The three young men who thought it amusing to destroy an ancient rock formation in Oregon, their behavior caught on video.

— The family of six, with screaming baby and out-of-control seven-year-old boy who ignored two staff requests to be quieter and more considerate and much annoyed shushing from fellow diners and death stares from the rest of us.

— The cafe patrons in my gentrifying suburban New York town, (where some riverside apartments now sell for $1 million), who blithely leave the front door open, not even stopping to consider the heat and noise that inflicts on those already sitting inside.

— The bro’s at the gym, apparently illiterate, (signs on the wall forbidding it), who heave and grunt with effort then let their weights smash into the floor with a terrifying crash.

— The ((*^$@@@ at our Japanese music concert, whose music was so quiet and subtle I could hear the man next to me digesting, whose cellphone on vibrate kept humming. It was so bad the host had to remind everyone at intermission that “silent mode” isn’t.

Our restaurant meal ended up a disaster; the food was expensive, the atmosphere chaotic and we’d dressed nicely, anticipating a relaxing night out. It wasn’t! We arrived at 7:30 and the noisy party didn’t even leave, (one patron even applauded when they did), until 9:00 p.m.

I wrote a polite two-page letter, with four suggestions how to avoid such a mess next time, to the restaurant manager.

I didn’t just dump a nasty Yelp review; I wanted to give them the chance to respond.

He did, quickly and well. We spoke, civilly, for about 20 minutes. He apologized, assured me that it wouldn’t happen again and gave us a $75 credit for our next visit.


But this selfish behavior is rampant…and it’s ruining too many of our daily interactions.


It’s a tough call.

No one, (and you all know me to be feisty!), is anxious to confront people who are already making clear they’re rude and obnoxious, in the vain hope they suddenly won’t be, let alone think of apologizing.

They’re so oblivious to the needs of others, even as they share public space with us all.

And sometimes our friends or partners hate it when we do speak up.

Do you ever confront someone behaving badly?

How did it turn out?

Here’s a recent New York Times story about how bad it can get; the writer is describing her own encounter with a nasty little boy in a terrific, classic Manhattan restaurant, Knickerbocker, one of my favorites:

Then I put on my invisible Urban Avenger costume, muster my courage for a confrontation with a thunderbolt-throwing, flesh-eating, but otherwise pleasant New York City mother, and as Herb beats it out the door because he knows what’s coming, walk over to the table and ask the adults which one of them is the mother.

“You don’t seem to be aware of this, but for the last 20 minutes your kids have been annoying the entire restaurant,” I tell her. “This isn’t a playground. If they can’t behave like adults, they shouldn’t be in here.”

Now, here is where it gets weird. This New York mother doesn’t scream at me or insult me. She doesn’t apologize. She just makes a request.

“Could you tell that to [the spawn we will call] William?” she says. Then, turning to the largest kid, “William, this lady has something to say to you?”

What? Now I have to be the enforcer? How did this happen? Urban Avenger’s job is to tell people how to bring up their children, not to do it herself. William, meanwhile, is standing there looking at me…

“William,” I say, as sternly as I can, “you’ve been bothering everybody in here. This is not a playground, it’s not a place for you to run around and yell.”

William doesn’t bat an eye.

Call Me! No, Text Me! No, IM Me…How (If At All) Do We Communicate?

In behavior, business on July 1, 2010 at 12:24 pm
Young passenger pigeon.

Now this is a reliable medium! Image via Wikipedia

I just read a great new book, out in September, by a friend, Daylle Deanna Schwartz, called “Effortless Entrepreneur” that distills the wisdom of two college friends, Nick Friedman and Omar Soliman, who founded College Hunks Hauling Junk.

What struck me most was their management advice — that when you hire and manage people under 25, maybe younger, you have to gently coax them (!) into actually talking face to face to real people, i.e. clients and customers, which also involves (!) looking them in the eye, shaking their hand, listening and showing that you have heard them.

What a concept!

These two business owners learned the hard way they have to consciously and carefully train their young employees how to interact well and courteously face to face and by telephone using their voice with others, who are likely somewhat older and expect what they consider civility.

Sounds really basic to me but apparently not so much because so many young people (love that phrase!) now only communicate through texting. Not speaking by phone (LOL) or even face to face (ROFL.)

Sht Me. Srsly. (Fill in that first word as you see fit.)

Whatever tribal customs work well in high school or college, it must come as a terrible shock when not everyone communicates in the same fashion.

Some of us geezers actually enjoy face to face conversation instead of living attached to a piece of technology. So, entering the workforce, which often shows all the flexibility and willingness to accommodate your very own personal needs as, say, an I-beam, will also mean picking up some new, even uncomfortable social skills as well.

I got stood up last week by someone younger than 25. They did not telephone me, eschewing both cell and land-line. Nor did they email. They said they sent a message on Facebook, (I do not own a Blackberry), but there is none there to be seen. I drove an hour each way to meet this person, ate alone, then drove home, really annoyed.

No phone call? No email? I only found out this person wasn’t dead by emailing (after I made several calls and FB messages.)

The problem with Facebook? If you decide to blow someone off and are chatting away on FB shortly before and after, we know you aren’t bleeding arterially or lying anesthetized on an OR table. In geezerworld, those are the only two reasons I wouldn’t show up, or expect someone else to, possibly without letting the other person know you’re severely ill or injured.

When I asked some people older than 25, they said they’d experienced similar behaviors.

Have you done this? Or experienced this — a total mismatch of communication styles? How (if at all did you resolve it?)

Maybe this works really well for the younger set, but if or when they try to work with or be-friend others even a decade or so older than they, they need to remember that we don’t all communicate using the same tools anymore.

I’m thinking passenger pigeons myself…

Etiquette, Schmetiquette — Do Manners Still Matter? (Yes!)

In behavior on April 28, 2010 at 4:10 pm
High-change in Bond Street,—ou—la Politesse du...

Image via Wikipedia

The definition of good manners, it’s been said, is making sure everyone feels comfortable. But, in an age of nano-niches, where it’s entirely possible to spend most of your leisure time — if not work — interacting only with people who abide by the same rules you think worthwhile (which may include having no rules,) how is that supposed to work?

The nature of social life, on-line and especially face to face, means dealing with a wide range of people, some of whose codes you may not know or may not care much about. As the French say, tant pis. Too bad. Just because you think leaving a used tampon on the bathroom floor or coughing into my face is cool, you’re wrong!

The recent death of etiquette expert Elizabeth Post marks for some the end of an era.

The publication of a new book by Derek Blasberg may mark the next. “Classy” is billed as a guide for the modern lady. The guy’s 27, so he still hasn’t been around the block too many times yet.

His advice includes items never to carry in your handbag: Food you spat out (!) Drugs or other illegal substances (where else, in your bra? Your bloodstream?) Stolen merchandise (excuse me?)

This is…not obvious?

Perhaps not.

Here are 10 rules that work for me:

When addressing anyone over the age of, say, 12, do not — as a receptionist at physical therapy recently did with me — say “What’s up?” Or “Wassup?” If you’re working behind a counter (I recently did 2+ years in retail), “Hello. How may I help you?” is a much better  choice. I am not your peep. I am your customer. I have other choices, and your boss(es) would be wise to remember this.

When leaving or entering a building or room, do not let the door slam behind you into the next person. No one is in that much of a hurry.

Cellphones and PDAs are not a heart defibrillator — those are actually surgically implanted. You can live without one for the time it takes to conduct a job interview, meet for a date (even a blind date or a first date [lest it become your last date], attend a wedding/bar/bat mitzvah/funeral/memorial service.

If someone is walking slowly, (not because they are selfishly staring into their PDA), and this is annoying you, do not push or shove them out of your way. They may be ill, tired or recovering from injury. Allow them the space and time they need. If this is simply too much, live in your limo.

When using public transit, move quickly to the back to make room for everyone else. There are multiple doors and the operative word is public.

When you receive an invitation to a private social event, no matter how tedious you deem it, give the courtesy of a reply, promptly. Do not cancel at the last minute unless you or a loved one is very ill. Don’t just show up with anyone you haven’t mentioned is coming along; your host/ess may well have devoted serious time, money, thought and energy to this moment. Ignoring these efforts is like throwing a gift in someone’s face.

Thank-you notes, written in ink on a lovely card or personal stationery, are not the mark of a dinosaur but someone with…yes…class. So few people even bother to thank anyone, in any medium, you’ll stand out for miles by being so thoughtful.

Send flowers. Or bring them. Do it often. Unless your recipient is allergic, they are an affordable grace note.

When seated at a dinner table with others who are new to you, converse with them. Ask questions, nicely. Do not blather on about yourself endlessly, because, really, how interesting could they possibly be? Very, if you graciously inquire about their hobbies or pets or latest travel or favorite music. Do not use the tedious crowbar of: “So what do you do?” within the first three sentences; what if they’re unemployed? (See: make everyone comfortable.)

As they say in journalism — when in doubt, leave it out. If you think (as you must, always, before you speak) a joke or comment might offend, skip it. What’s the upside?