Archive for the ‘business’ Category

Why journalism still matters — go see “Spotlight”

In business, Crime, History, journalism, Media, movies, religion, U.S. on November 20, 2015 at 1:03 pm

By Caitlin Kelly


The late David Carr, NYT media columnist — much missed. Brilliant, no bullshit.

Their clothes are drab, cheap, poorly- fitting.

All they do is sit at desks or talk on the phone or knock on doors.

Their work takes months.

Why on earth would this make a compelling film?

I admit it, I’m biased, having worked as a journalist for more than 20 years. I’ve been doing it since my undergraduate years at university and still enjoy it, even though 24,000 of us lost our jobs in 2008 and thousands more are losing their jobs every year now.

The film is about the Boston Globe’s investigative team, called Spotlight, and their controversial and much-challenged decision to look into allegations of child abuse within the Catholic church there.


The cast is terrific — fellow Canadian Rachel McAdams, John Slattery (of Mad Men), Mark Ruffalo, Stanley Tucci.

The newsroom looks like every newsroom everywhere, overlit, ugly, standard-issue desks and chairs, glass-walled executive offices. Its power structure,  (interesting how it parallels the church they investigate, and how every senior editor is male), also deeply familiar.

The mix of political cynicism and compassion for the people they’re covering — and the remorse they feel as they realize they knew about the story years before and ignored it — also resonate.

But what left me in tears was how truthful is the portrayal of my work, certainly as part of a daily newspaper staff; I worked at the Globe & Mail, the Montreal Gazette and the New York Daily News.

It takes patience.

It takes persistence.

It takes a ton of tedious-but-essential detail work like reading old directories and chasing down court documents.

It takes a belief that what you’re doing all day, for months, actually might make a substantive difference — at best — in the lives of your readers.

Working as a news or investigative reporter is a weird mix of aggressive digging, pressure to stop digging, (by angry sources, power brokers, bosses worried you won’t bring home the goods), and the growing conviction that you’re on a huge story you have to get, no matter the cost.

Your co-workers may question and resent you — since they’re expected to crank out copy every day, possibly multiple times a day — and your team has yet to show anything in print, even after months of work.

The people you’re investigating will do anything to shut you down, from polite threats over a cocktail to appeals to your civic pride. (It can get much more bare-knuckled than that.)

The film shows reporters doing what no film ever shows — reporting.

That means knocking on door after door, some of them slammed in your face, some of them suddenly opened and a confession spilling out so fast you write it down as you walk away, as McAdams does in one scene.

It can mean sitting with, and witnessing, incredible pain when someone tells you they have been molested or raped, but not hugging them or saying anything — instead, as McAdams does — saying quietly, “We need specific language.”


Me, hard at work on assignment in Bilwi, Nicaragua.

To anyone but a reporter, she sounds shockingly callous and cold. Why isn’t she comforting the man telling her his secrets?

Because that’s not our job. (Even if, and it often is, our social impulse.)

I’ve been in that place, as someone who had been raped told me her story. It’s a delicate moment you’re neither trained or prepared for, like holding a water balloon — one false move and it shatters. You have to be calm, quiet, empathetic and just listen. Your job is to witness, not to emote or react.

I loved that the female reporter is portrayed as dogged and relentless as her two male peers. We are!

I love that her nails are bare, that she wears no jewelery but a plain wedding band and apparently little make-up. In the world of news journalism, that shit really doesn’t matter. It’s one reason I love it and felt comfortable within it.

It was powerful to see the conflict between the reporter’s private feelings — about faith, about the Church, about their own history — and the work they were doing. I know reporters personally who covered this story and what it did to them emotionally. This rang true.

I loved seeing a brief glimpse of a friend’s book, Lead Us Not Into Temptation, and his name in the final credits; Jason Berry, a New Orleans journalist, was one of the first to write about this issue. I met Jason in Paris many years ago when we were both chosen to participate in a year-long European journalism fellowship.

When I left the theater to use the bathroom, three women my age there had just seen it as well — and we got into a long, deep, impassioned and personal conversation about the film and why journalists want to do that kind of work. It was an amazing encounter for all of us, one of whom works with Catholic church abuse victims.

I told them about my two books and the kind of interviews I’ve done that were equally soul-searing, and my hope that sharing them with a larger audience would be useful somehow. It made me realize, sadly, how rarely I get to talk to non-journalists about my work and why I believe so deeply in the value of it, still. It moved me to hear from three others that it matters to them as well.

If you care at all about journalism and why, at best, people still want to do it for a living — and I know that many people simply hate journalists and don’t trust us — go see this film!


What matters most to you?

In behavior, business, domestic life, family, life, parenting, work on November 14, 2015 at 1:04 pm

By Caitlin Kelly

When you wish upon a star...

When you wish upon a star…

I know a younger writer who — ho hum — has produced five books and four children in less than a decade.

Laura Vanderkam is happily and lucratively obsessed with the notion of time management, which isn’t as compelling to me. (But it’s clearly working for her!)

I do love her stance on a default phrase we often use — “I’m too busy”.

No, she says, the words you want, and want to mean, are “It’s not a priority.”


Travel! I live for this. I work for this. Probably my number one priority

The things you devote the most of your time to become, de facto, your priorities.

It’s where we invest the bulk of our energy, money and attention. Our hopes and dreams.

We sacrifice other things to make sure these are, and remain, a central part of our life.

It might be your pet(s) or children or partner or your job.

It might be a passion project.

It could be competing in triathlons and beating your own personal record, time and again.

It might be setting up a charitable foundation, as several people I know have done.

It might — as several friends of mine are facing — be recovering, far more slowly than they’d hope, from surgery, illness or accident, losing hours and hours to maintaining or trying to regain their health and strength.

Sometimes life makes sure whatever we think is a priority…isn’t anymore.

Time to just sit still and enjoy the beauty all around us

I value making time to just sit still and enjoy the beauty around us

I think about this a lot because, like many of you, my life is filled with so many simultaneous things I hope to accomplish personally, professionally, intellectually, physically — from losing at least 30 pounds to publishing several more books.

So I make time to take a jazz dance class on Monday and Friday mornings which leaves my sweat in puddles on the floor and am finishing up my third book proposal, with a publisher already asking to see it.

I want my marriage (my second, 15 years in) to keep thriving, which means paying attention to my husband and his needs.

So we have both chosen to stay freelance (which means a sort of financial tapdance many can’t tolerate) so we can now sit and eat a mid-day meal at home together or travel much more often and widely because, as long as we have work and wi-fi, we can still earn a living.

A resort we love to visit...saving up for it means we make it a priority

A resort we love to visit…saving up for it means we make it a priority

I love to travel and am always planning the next journey, whether a road trip, a visit to a friend out-of-state or another flight across an ocean.

So I try to stay healthy enough to work hard, then take breaks. We nurture our relationships, so we have places to stay and friends to visit. We save money so we can afford flights, car rental, meals and lodging.

I want to make enough money to enjoy some real luxuries, whether beautiful new clothing, well-made accessories, regular massages.

Yet I also want to keep enough of a savings cushion I never have to fear poverty.

(That’s an ongoing conflict for me!)

I want to do work that deeply challenges me intellectually, no matter how much that can scare me.

What if I fail?

I now co-chair a volunteer board, The Writers Emergency Assistance Fund, (which sends a grant of up to $4,000 within a week or so to a needy writer who meets the criteria), so I’m testing and growing my leadership skills.

It’s already proving a real challenge to manage all the goals we’ve set for ourselves.

But which of all of these is most important and why?

How about you?
What matters most to you — and are you putting that first in your life right now?

By the shores of Lake Massawippi…

In beauty, business, life, travel on October 26, 2015 at 9:17 pm

By Caitlin Kelly

7:30 a.m., Lake Massawippi, North Hatley, Quebec

7:30 a.m., Lake Massawippi, North Hatley, Quebec

If you’re lucky, there are places you find in your travels that you enjoy so much you keep returning, sometimes for decades.

For us, since the year 2001, right after the attacks of 9/11 — which I wrote about and of which my husband edited horrific images for The New York Times — it’s been a town of 750 people about 90 minutes south of Montreal, North Hatley, Quebec.

I first came there in the mid 1980s with my first husband, back when we lived in Montreal and wanted a weekend’s break together. I went horseback riding in deep snow, galloping along in a black coat feeling like an out-take from Dr. Zhivago.

Jose, (my second husband,) and I came here after 9/11, desperate for a respite, a calm, beautiful place in which to recharge and flee the widespread fear we all felt then. A place we did not have to get to by airplane.


I like that we can drive to it easily, within about 6.5 hours from our home in New York.

I like that it’s in Canada, my home country.

I love hearing and being able to speak French, to read La Presse at the breakfast table, as well as my two former employers, the Montreal Gazette and The Globe & Mail.


I can buy items impossible to find in the U.S., like Mackintosh toffee or Shreddies cereal.

We stay in a resort that’s enough of a splurge we usually come every two years and stay for 3 or 4 nights. The place, Manoir Hovey, now owned by the second generation of Staffords, began as the summer home of an American businessman and later was turned into a hotel.

We just went for our seventh visit.

I love its sense of history and timelessness.


The walls of one public room are lined with a stunning array of artifacts — tomahawks and scythes and early ice tongs. A birchbark canoe made in 1923 hangs from the ceiling.

Two of its cabins are named for two of Canada’s key historical figures, Wolfe and Montcalm.

The wood paneled hallways, lit by stained glass lanterns, have photos of the Canadian ski team here — in 1959. There are early maps of the area and photos of women in white linen in canoes on the lake, probably from 1905 or so.

There’s an enormous bellows hanging on an exterior wall, a terrific artifact of earlier eras and a cosy pub area that feels like an out-take from a 1930s movie.

One of three sommeliers, Patrick, walking toward the most distant cabin

One of three sommeliers, Patrick, walking toward the most distant cabin

Like many of their guests, we keep returning, happy to see familiar faces and enjoy a place we know well.

I grew up in a family where, as an adult, my parents’ home wasn’t always open or welcoming to me and to my husband. We needed to find a place we loved and would want to return to whenever we could afford it; when the Canadian dollar drops to 74 cents U.S. (as it has now), that helps!

And so, over the past 14 years, we’ve been back in all four seasons, whether stumbling down the Manoir’s icy driveway in midwinter or kicking through autumn leaves. I’ve canoed here, even close to a few beavers.

We spent New Year’s Eve here once, and met a very dramatic red-headed ballerina, with hair to her waist, and with a house in the south of France some admirer — of course! — had given her.


Guests range in age from 20s to 70s, and conversations are in both French and English; I speak French, and love to hear it all around me. We chatted with a young couple celebrating their 10th anniversary, and he, an engineer working at Bombardier, regaled us with stories of their latest aircraft design.

Breakfast and dinner are included in the price, so you just settle in, whether beside the fireplace in the library in winter or a pale gray lawn chair on the dock in summer.

It’s my perfect combination: elegant but not stuffy, welcoming but not overbearing, timeless but refreshed as needed. (And no, no one paid me to say so!)

We do hope to hold a mid-winter workshop there in February 2016 — one for photographers and one for writers.

Details to come!


The town of North Hatley is tiny, but has two great grocery stores, a few good restaurants and an affordable antique store and barn so packed with treasures you can barely move; our apartment is filled with lovely things we’ve found there over the years, from a wooden-framed Mideastern mirror to a tiny carved wooden squirrel signed by its maker to a classically Quebec souvenir — a catalogne. Ours is pure white, and covers my desk.

The dining room, from the garden, and the windows facing the lake

The dining room, from the garden, and the windows facing the lake

If you know and love the Armand Gamache mystery novels written by Louise Penny, you’ll feel right at home in this gorgeous part of the world. She lives nearby and her books perfectly describe the area, known as the Eastern Townships or les Cantons de L’est.

Do you have a place you love to return to?

What draws you back?

What it takes to be a professional writer

In behavior, blogging, books, business, culture, journalism, work on October 22, 2015 at 3:38 pm

By Caitlin Kelly

The New York Times newsroom

The New York Times newsroom

It looks so easy.

Write, hit send.


In an era when we’re inundated with a veritable verbal Niagara — blogs, websites, Twitter, legacy media (i.e. newspapers and magazines), television, radio and, oh yeah, books — writing looks like such an easy-peasy way to make your name quickly.

I’ve been doing this for a living since my undergrad years at the University of Toronto, where I started learning my skills — yes, really — writing for the weekly school newspaper. I never studied journalism, then or later. But I worked for demanding, smart editors. A lot.

I’ve since produced two works of nationally-reported non-fiction, won a National Magazine Award and worked as a reporter for three major daily newspapers; my website has details, if of interest.

The late, great NYT media writer David Carr, a lively and funny speaker

The late, great NYT media writer David Carr, a lively and funny speaker

Here are some of the skills and behaviors you need as a professional writer of journalism and non-fiction:


Without it, don’t even bother. If you’re the person who drove your teachers nuts — and maybe you still do! — with endless questions, this is a great skill. You’re not just being annoying. The best writers are endlessly fascinated by the world and the people around us, whether the woman sitting next to you in a cafe or the homeless man on the corner or the neighbor who never, ever smiles.

What’s their story?

This group of young men, the topic of a recent documentary, The Wolfpack. The film-maker had to win their trust to move ahead with the project

This group of young men, the topic of a recent documentary, The Wolfpack. The film-maker had to win their trust to move ahead with the project

Tact — aka wrangling strangers

I tell would-be journalists that our job is much less that of writing well (which matters, of course!) than the ability to wrangle strangers. If you can’t make a total stranger immediately comfortable in your presence, whether face to face or over the phone or Skype or email, you won’t be able to gather the information, color, detail and compelling anecdotes your story needs to come alive.

Many people are afraid of, or even hate, journalists and their nosy questions. People are shy or scared and/or fear they’ll be misquoted or taken out of context.

It’s your job to soothe their fears — ethically! — and allow them to share their story.


No functional journalist can do a good job without it. No matter who your subject is, or how different they are from you, you must seek to understand and convey their experience of the world.

The Paris Unity March, Jan. 11, 2015. Get out into the world! Take notes!

The Paris Unity March, Jan. 11, 2015. Get out into the world! Take notes!


We live in a noisy and distracted world. The greatest gift you can offer someone now is your undivided attention — and you theirs. People have much to tell us, but in order to hear them clearly we need to listen attentively.

Put down your phone!

Shut the door and eliminate all possible interruptions (dogs, kids, coworkers) while you’re conducting an interview.

Read others’ writing

Every ambitious creative makes time and spends money observing the best of their field — musicians, dancers, film-makers, artists. How else to appreciate the consummate skill and technique they’ve honed?

I now see younger writers sneering at the antiquated notion they actually need to learn their craft. They do.

I read many magazines and newspapers, a few longform websites, (Aeon, Medium, Narratively) and many works of non-fiction. I’m still hungry, even decades into my own successful career, to watch others being excellent and to learn what I can from them.

My first book, published in 2004

My first book, published in 2004

Listen to others’ interview techniques

Like the legendary NPR host Terry Gross; here’s a recent profile of her.

Social capital — aka connections


It’s not as difficult as some imagine to forge connections with writers, agents, editors, even those with a lot more experience than you have right now. Attend every conference you can, like this one — for women only, in New York City, November 7 and 8.

Create and carry with you everywhere a handsome business card and be sure to collect others’.

When you meet someone whose work you admire, let them know. If you want to break into this world, reach out to other writers on Twitter, through their blogs, at classes and seminars and workshops.

Writers can be shy and introverted but no one makes it alone.


No one, I guarantee you, is an “overnight success.” You may only see their front-page byline or NYT best-seller tag, but it probably took them years to achieve the social capital, skills, experience and insights to get there. I weary of newer writers stamping their feet and expecting it all to happen on some accelerated timeline.

My second book, published in 2011

My second book, published in 2011


Both of my books, (well-reviewed), were each rejected by 25 publishers before a major New York house bought them, the first by Pocket Books, (a division of Simon & Schuster) and Portfolio, (a division of Penguin.) My agents (two different ones for each book) did not give up.

Many successful writers face tremendous rejection along the way to eventual success.

My story in July 2014 Cosmopolitan (U.S. edition)

My story in July 2014 Cosmopolitan (U.S. edition)

Attention to craft

I can’t say this too strongly.

Learn your craft!

Take a class, find a mentor or coach, read books on how to write well — there are many, from Stephen King to Anne Lamott to Roy Peter Clark.

It’s arrogant and naive to think that simply pushing hard on the heavy doors of the publishing and journalism world will gain you access.

If they do swing open, you’d better bring a strong set of skills!

And now that editors are busy and overwhelmed, very few have the time, interest or energy to mentor you or help you improve your writing and reporting along the way.

So….how to conduct a terrific interview?

How to gather the reporting your story most needs?

How to come up with great, timely, salable ideas?

I offer webinars, (individually, scheduled at your convenience) and have coached many writers worldwide to improved skills and confidence.

One of them, a 22 year old Harvard grad traveling the world alone by bicycle to gather stories of climate change, hired me to get her work into The Guardian — with no prior journalism experience.

Here it is.

Why there’s no such thing as a low-skilled job

In behavior, books, business, culture, journalism, life, U.S., work on October 8, 2015 at 3:17 pm

By Caitlin Kelly

Many people in New York working low-wage jobs need a food bank to feed their family. Fair?

Many people in New York working low-wage jobs need a food bank to feed their family. Fair?

Great op-ed recently in The New York Times:

Most people walking through casino employee hallways — janitors, housekeepers, retail workers — are categorized as unskilled laborers, and the laws of capitalism clearly state that we are all easily replaceable: Anyone can be trained to do our jobs.

Headlines tell us that “College Graduates Are Wasting Their Degrees in Low-Skilled Jobs,” that “Skilled Workers Are in Short Supply.” We’re raised, in the culture of American capitalism, to believe certain things, without question, namely that the value of work is defined by the complexity of the task and not the execution of it, that certain types of work are not worthy of devoting a lifetime to…

Like an athlete, a worker completing the same task for the thousandth time knows that muscle memory and precision are powerful tools. But in the workplace, there are no advanced graphics or slow-motion replays highlighting the efficiency of movement, the prioritizing of tasks or how a more meticulous approach can mean the difference between a chaotic shift and a seamless one.

Instead, the routine, repetitive nature of these jobs is perceived to define workers’ limitations, rather than their capabilities. And although most low-skill work requires a constant interaction with people, because of its low-paying status it is deemed a dead end, rather than a testament to an individual’s ability to acquire, adapt and specialize.

This is a subject I feel passionate about, selfishly, because I lived this experience when I moved, after losing my well-paid professional reporting job at the New York Daily News, then the nation’s sixth-largest daily, into a part-time $11/hour retail sales associate position.

malled cover LOW

The recession hit journalism hard and early; by 2008, 24,000 of us had lost our jobs and many fled — into other industries, to teaching. Lucky ones retired early and many of us, like me, went freelance; huge drop in income but complete control of my workload and schedule.

I hadn’t earned so little since I was a teenager, a lifeguard in high school in Toronto. But it was the stunning lack of respect I felt behind the counter, wearing my plastic name badge, that stung more.

Working retail was like entering a whole other world, as I wrote in this New York Times essay:

Sometimes I feel like Alice slipping through the looking glass, toggling between worlds. In one world, I interview C.E.O.’s, write articles for national publications and promote my nonfiction book. In the other, I clock in, sweep floors, endlessly fold sweaters and sort rows of jackets into size order. Toggling between the working class and the chattering class has taught me a lot about both: what we expect of ourselves, how others perceive us, ideas about our next professional step and how we’ll make it.

The contrasts between my former full-time job and my current part-time one have been striking. I slip from a life of shared intellectual references and friends with Ivy graduate degrees into a land of workers who are often invisible and deemed low-status.

In journalism, my workplaces often felt like rooms filled with balloons, enormous and fragile egos rubbing and squeaking up against one another until, inevitably, several burst with a bang

In retail, divas are fired or soon quit. In journalism, I’ve had managers who routinely shrieked abuse. In retail, I’m managed by a man who served in the United States Air Force in Mogadishu and who wears his authority comfortably and rarely raises his voice.

What became obvious to me within a few weeks of working retail was how difficult and physically grueling it is. (Like food service in any capacity as well.)


But that’s not a big surprise, right?

What was striking to me was how crucial people skills — aka EQ — were to selling successfully and getting along with a team of 14 co-workers, a very mixed bag.

Hardly a low-skill job!

Nor is food service, waitressing or bar-tending. Any job that’s deemed “customer-facing” — and which adds the exhausting component of bending, stretching, carrying, reaching and standing for hours plus staying calm and pleasant (aka emotional labor) is not low-skill.

My retail job pushed me to my outer limits, physically and emotionally, while being intellectually deadening. Not a pretty combination.

But I saw how many unrewarded skills it took:

There’s no college degree in patience

There’s no MBA in compassion

There’s no Phd in common sense

There’s no MA in stamina

I saw much less common sense and EQ among some of the college students I taught, teenagers paying $60,000 for a year of formal education at a fancy private school, than among the young people I worked retail with — almost all of whom had a college degree or were working toward one.

The “low-skilled.”

Demeaning and financially undervaluing these skills — the same ones that keep the U.S. economy humming as much as any Wall Street billionaire — completely misses the essential contributions that millions of low-paid, hard-working people make every day.

Have you worked a low-wage, “low skill” job?

How did it — or does it — affect you?

Are reporters vultures — or just doing their job?

In behavior, blogging, business, Crime, culture, journalism, Media, news, television on October 4, 2015 at 1:32 pm

By Caitlin Kelly

One of my first national magazine stories...I entered an animal testing lab. Grim and gruesome. But it was part of my job as a reporter

One of my first national magazine stories…I entered an animal testing lab. Grim and gruesome. But it was part of my job as a reporter

Here’s a recent story about what it feels like to be a reporter, a rare glimpse into the feelings we’re never allowed to share publicly:

Over the coming hours and days, millions of people are going to watch millions of hours and read millions of words on the Umpqua Community College shooting. They will learn what it looked like, from witnesses who escaped with their lives; they will learn about the victims—their lives, their hobbies, their dreams—from their friends and families; they will learn about the killer’s (or killers’) backgrounds and motives. Many of the same people who will eagerly consume this heartbreaking and enlightening information are the ones now criticizing the reporters gathering it for them. Where the fuck does the public think this news comes from?

The public may say it doesn’t want the horrible details; ratings, circulation, and traffic say the public is lying. The public may claim it values accuracy over speed, and that it is monstrous to contact witnesses this soon after a tragedy; the broad and voracious consumption of breaking reports, and the tendency to spread them as far and wide as possible, argue otherwise. The public will definitely immediately turn on CNN when news is breaking, then mock CNN for having clueless reporters uselessly speculate because there’s nothing to report yet, then turn to another channel to see if they’ve got something to report.

No outlet could conceivably think of sitting out the race to report something like this.

I’m grateful I’m no longer a hard news reporter, let alone at a tabloid  — my last staff job, and literally my last staff position in journalism — ended in 2006. I was a reporter at the New York Daily News, then the U.S.’s 6th-largest daily newspaper.

It felt like an out-take from some 1930s film: tough-talking dames, foul-mouthed editors in suspenders, eager young interns, aggressive photographers. There was a guy in a corner of the enormous open newsroom called Gypsy.

I had only worked for broadsheets — The Globe and Mail, Montreal Gazette and, freelance, for The New York Times. Even at their most aggressive, we didn’t behave like tab reporters who would, and did, do anything to beat their competition and win the wood, the paper’s entire front page.

The news we all read, see and listen to doesn’t erupt spontaneously — it’s the result of decisions made by top editors, often middle-aged white men — about what they deem most important and interesting.

The New York Times newsroom

The New York Times newsroom

At the News, I was sent on a stake-out, in Manhattan’s summer heat and humidity, to stand outside a midtown hotel and await the arrival of two Quebecoise visitors, one of whom had been attacked and injured, not critically. I was sent because I speak French, not a common skill in that newsroom. My job was to — in News parlance — get the quote, some pithy summation of their fear and shock.

That no other reporter would have.

It was tiring, boring and bizarre to stand there for hours, to clog the sidewalk beside competing reporters from the Times, Post and others. With an intern, our photographer busy chatting to her pals, I tried to sneak into the hotel several times, eventually caught by an irate security guard.

I’ve never felt so stupid or ashamed of my role.

When there’s a shooting — which in the U.S. is sadly common — reporters descend on the scene, desperate to speak to anyone involved and to be aggressive about it.

Because if they’re not, and a competitor for eyeballs, clicks, pageviews and revenue beats them to a source, they’re in deep shit.

Hence the comparison made to vultures — journalists swooping in the second they see blood, death, destruction, tragedy, to dig through its entrails and feast.

Some reporters are fine with this behavior. I’m not.

Partly because there are complex issues that rarely get discussed outside of newsrooms or journalism conferences: what to cover, when to cover and when to stop, what to ask.

Because the assumption is: everything, as fast as possible.

One reason reporters can look like vultures is that those of us working differently, not on breaking news — writing longer features or profiles, covering business or sports or government — remain invisible to the public.

We spend our days ferreting out information we hope will be useful, not merely that hour’s latest tragedy, which can appear titillating or voyeuristic.

So, the public often think “the media” are only those they suddenly come into contact with when we’re at our most aggressive and, yes, our ugliest.

When I teach journalism, I also remind my students — especially women — that we’re paid to break social rules: to run across a room, to interrupt, to ask tough, probing questions, repeatedly when necessary, to challenge authority, whether political, religious or the wealthy.

At our best, to speak truth to power.

That, too, sometimes offends the more decorous or docile.

Reporters don’t contact victims and bystanders because they get off on it; they do it because they’re a small part of a long-established news ecosystem that begins and ends with an audience that understandably wants to know what the facts are, which is to say that it wants to hear what victims and bystanders saw.

I got out of tabloid reporting because I couldn’t take feeling awful anymore. One former co-worker said she got out of it the moment she realized she had been doing it long enough to stop feeling awful.

But…I draw a line that others are failing to do now.

I do not want sentimentality or hand-wringing.

I do not want to hear one more slick television reporter — NBC Nightly News, I’m looking at you — yammer on inanely about a community’s gathering together to “heal.”

The late David Carr, NYT media columnist -- much missed. Brilliant, no bullshit.

The late David Carr, NYT media columnist — much missed. Brilliant, no bullshit.

I’m so done with cliches, false emotion and bullshit.

Here’s what I want from fellow journalists:

— Insight, analysis, hard data, fact patterns, trends.

Here’s what I don’t want:

— Drama, emotion, speculation, guessing, uninformed opinion.

What do you think of reporters’ behavior?

Do you watch or listen to the news?

What do you find missing — or most valuable?

My writing workshops Oct. 17 and 18, near New York City

In behavior, blogging, books, business, culture, education, journalism, Media, work on September 25, 2015 at 12:10 pm

By Caitlin Kelly

The New York Times newsroom

The New York Times newsroom

Some of you are already writing non-fiction, memoir, journalism, essays.

Some of you would like to!

Some of you would like to find newer, larger, better-paying outlets for your work.

Some of you would like to publish for the first time.

Maybe you’d like to write a non-fiction book, but where to start?

I can help.

My first book, published in 2004

My first book, published in 2004

As the author of two well-reviewed works of nationally reported non-fiction, Blown Away: American Women and Guns and Malled: My Unintentional Career in Retail, winner of a Canadian National Magazine award and five fellowships, I bring decades of experience as a writer for the most demanding editors.  I’ve been writing freelance for The New York Times since 1990 and for others like More, Glamour, Smithsonian and Readers Digest.

My website is here.

I’ve taught writing at Pace University, Pratt Institute, New York University, Concordia University and the Hudson Valley Writers Center — and have individually coached many writers, from New Zealand, Singapore and Australia to England and Germany.

My students’ work has been published in The New York Times, The Guardian, and others.

Here’s one of them, a young female cyclist traveling the world collecting stories of climate change.

malled cover LOW

On Saturday October 17, and Sunday October 18, I’m holding a one-day writing workshop, from 10 a.m. to 3 p.m. at my home in Tarrytown New York, a town named one of the U.S’s 10 prettiest.

It’s easily accessible from Grand Central Station, a 38 minute train ride north of Manhattan on Metro-North Railroad, (round trip ticket, $20.50), plus a five-minute $5 cab ride to my home — we have an elevator so there’s no issue with mobility or access.

Coming by car? Tarrytown is right at the Tappan Zee bridge, easy to reach from New Jersey, Connecticut and upstate.

Each workshop is practical, tips-filled, down-to-earth and allows plenty of time for your individual questions. The price includes lunch and non-alcoholic beverages.

$200.00; payable in advance via PayPal only.

Space is limited to only nine students. Sign up soon!


Freelance Boot Camp — October 16

What you’ll learn:

  • How to come up with salable, timely story ideas
  • How to decide the best outlets for your ideas: radio, digital, print, magazines (trade or consumer), newspapers, foreign press
  • How to pitch effectively
  • Setting fees and negotiating
  • When to accept a lower fee — or work without payment

Writing and Selling a Work of Non-Fiction — October 17

What you’ll learn:

  • Where to find ideas for a salable book
  • The question of timing
  • What’s a platform? Why you need one and how to develop it
  • The power of voice
  • Why a book proposal is essential and what it takes
  • Finding an agent
  • Writing, revising, promoting a published book

Questions or concerns? Email me soon at learntowritebetter@gmailcom.

You’ll find testimonials about my teaching here, as well as details on my individual coaching, (via phone or Skype), and webinars, (by phone or Skype), offered one-on-one at your convenience.

Want to register now?


Email me at and I’ll send you an invoice and share travel details.

American life, 2015 — income inequality ‘r us

In behavior, business, cities, culture, journalism, life, politics, U.S., urban life on September 14, 2015 at 2:21 pm

By Caitlin Kelly


Are you familiar with the Gini coefficient?

It measures income inequality — the chart linked above lists it for every U.S. state.

This group of young men, the topic of a recent documentary, The Wolfpack, were raised in a NYC apartment by their hyper-controlling father

This group of young men, the topic of a recent documentary, The Wolfpack, were raised in a NYC apartment by their hyper-controlling father

New York, where I’ve lived since leaving my native Canada in 1989 — ranks 50th. i.e. second worst in this regard in the United States.

The worst? You have to laugh, albeit bitterly, Washington, D.C., home to the Capitol and the nation’s federal legislators.

I recently re-lived it, while working on a story for a New York City website about a company giving out food to bring awareness of food insufficiency — aka not having enough to eat every day — in the city’s five boroughs.

Fresh flowers, always on display at the Metropolitan Museum of Art

Fresh flowers, always on display at the Metropolitan Museum of Art, a bequest from a wealthy patron. A gorgeous side of Manhattan many tourists see….but there are other, darker realities as well

Last week, I spent two broiling hot, humid days — 95 degrees — working in the poorest part of the poorest Congressional district in the country, the South Bronx. Local residents lined up that day, as I walked over from the subway, some carrying parasols against the brutal heat, some arriving from the public housing complex across the street, for a van offering medical care.

Many of them line up, three days every week, for whatever the food pantry has on offer; I saw many bags of bread and rolls, crisp green apples and cookies.

I was there to watch a company hand out food, and to write about it.

I did this with mixed feelings.

Yes, charity is a good thing.

Yes, alleviating hunger and poverty is a good thing.

But everything is a very small bandage on a large gaping wound.

It is deeply shocking, if you still have gauzy fantasies of America!!!!!! to see the reality of American poverty face to face.

I stopped that day for a quick lunch, (I never eat fast food!), at McDonald’s, one of a dozen fast or fried-food joints lining 125th Street in Harlem. Parts of that street, even in sunny mid-day, have some people nodding off after using a new synthetic form of marijuana.

The restaurant’s clientele that day was, possibly, 10 percent Caucasian.

I had a long conversation, half in French, half in English, with a young librarian from Normandy, traveling for a month with his wife. They planned to visit New York, Philadelphia, D.C. L.A. and San Francisco, which, I told him, would also offer some insights into the income inequality now splitting the country in a way unseen since the Gilded Age, some 100 years ago.

“I can’t believe what I see,” he told me, gazing around at our fellow diners, many using crutches, canes and motorized wheelchairs, some the result of diabetes and obesity.

Welcome to the U.S., I said.

The next day I visited another part of the Bronx; (for you non-New Yorkers, that’s one of the city’s five boroughs, north of Manhattan, a place very few tourists are ever likely to see), this one an astounding and essential part of the city, the Hunt’s Point Food Center.

I saw the warehouse for the Food Bank for New York City, an entity I was certainly well aware of; you can’t live here for any length of time without some idea of their work.

From their website:

Hunger is caused by food poverty, a lack of geographic and/or financial access to nutritious food. In New York City, one of the richest cities in the world, food poverty is around every corner. Throughout the five boroughs, approximately 1.4 million people — mainly women, children, seniors, the working poor and people with disabilities — rely on soup kitchens and food pantries. Approximately 2.6 million New Yorkers experience difficulty affording food for themselves and their families.

Their warehouse has nine bays, each loading millions of pounds of food each month, in and out.


We were given a tour by the warehouse manager, running the place since 1994, a burly, lively whiz running a team zipping about in hand-trucks in a space so enormous it simply boggled the mind.

Imagine the biggest store you’ve ever seen, in the U.S. a Home Depot, for example. Try again!

This warehouse is 90,000 square feet — the above image, (mine), gives you some idea how enormous.

In my 25 years living here, few experiences have struck me as powerfully as these past few days, powerful and visceral reminders that there are many New Yorks, not just the ones tourists see or the ones shown in movies and on television.

It’s hard sometimes, living here, to manage the cognitive dissonance that comes with being even vaguely socially conscious in New York — the size oo’s in their Prada and Gucci, stepping out of their driver-chauffeured Escalades into helicopters to fly to their mansions in the Hamptons.


Re-starting your life elsewhere — what it really means

In behavior, business, immigration, life, Money, travel, U.S., work on September 9, 2015 at 1:06 am

Time to make some money with your writing?

As I watch the sea of migrants — refugees, more accurately — heading north from Syria and other nations into Europe, hoping to re-start their lives somewhere safe(r), I think about all they have had to leave behind — homes, furniture, assets, educations, family, friends.

Some have lost their husbands, wives and children, killed en route.

In the 1970s, 200,000 Chileans fled the regime of Augusto Pinochet, many headed to my country, Canada. There was then a flight from Santiago that, after 3 stops, landed in Toronto, where they would claim refugee status.

There were no razor-wire-topped fences hastily being built, as in Hungary now. But the refugees had to begin a long, slow process of finding advocates to legally represent them; as a college student studying Spanish, I did some volunteer interpreting.

I will never forget what I heard, even if I wish I could — horrific narratives of rape, imprisonment, torture. It was difficult work, for them (proud, traumatized men, many my father’s age, having to recount the worst moments of their life to a young and unfamiliar woman and other strangers) and for me (I had no idea the world could be so cruel. Their stories, decades later, live in my head.)

When you leave your country of origin, (which I did at 30, leaving Canada for the U.S., admittedly under no duress), you start anew. Your life, your accomplishments, your advanced degrees from places no one here has ever heard of or attended…sometimes vanish overnight.

No one knows your parents or went to the same schools or ate the same food. They didn’t watch the same television shows or read the same writers.

Not only do you now not know a soul, the people on whom you must now rely — landlords, banks, police, neighbors, teachers, medical staff, the legal system — are unfamiliar. You may shake at the very sight of a uniform or a gun.

And they use words and phrases they know well, and which may make no sense to you, either as language or as functional concepts.

A new language must be learned, the streets and transit systems of a new city or or town. A new national anthem and currency. You will miss subtle cultural cues everyone else understands, sometimes for decades to come.

A French laundromat washing machine...quite incomprehensible!

A French laundromat washing machine…quite incomprehensible!

If you’re fortunate enough to have classic capital — money, savings, assets you can liquidate like gold or jewels — you’ve got something to start with.

The most crucial, though, in my experience, is social capital — the vast network of people who know, like and trust you enough to refer you into their valued networks. You need a job, an income, a place to start again.

Too often, especially here in a dog-eat-dog place like New York, people lucky enough to find a lifeboat pull up their oars, so to speak. No, they will not help you or return your emails or phone calls or texts.

That takes time to accumulate and to acquire. Here, I see it used (and abused) most powerfully among those who attended the same colleges and universities, sometimes the elite prep schools that feed them. Alumni networks here seem of paramount importance compared to my prior experience in a nation with 10 percent of the U.S. population.

A Paris street -- quite different from anything in the U.S.

A Paris street — quite different from anything in the U.S.

We recently sat with a working-class friend who came to the U.S. from Eastern Europe at 24 with $200 in her pocket. “I had no idea what I was doing,” she said.

I arrived in New Hampshire, via Montreal, and would honestly now say that I didn’t either. Had I known how hard it would be to reinvent, I doubt I would have made the leap. And I was fortunate — young, healthy, educated, with work experience and savings.

I had visited the U.S. many times before I moved here and it’s not that big a shock — not like trading Syria for Sweden, for example.

But we’re here now, with friends and hair salons and dentists and a gym we like. Apartments with views that we treasure.

Imagine leaving this behind -- Nicaragua

Imagine leaving this behind — Nicaragua

And the hard-won knowledge that we did it.

From Wikipedia:

Human development theory describes human capital as being composed of distinct social, imitative and creative elements:

  • Social capital is the value of network trusting relationships between individuals in an economy.

  • Individual capital, which is inherent in persons, protected by societies, and trades labour for trust or money. Close parallel concepts are “talent“, “ingenuity“, “leadership“, “trained bodies”, or “innate skills” that cannot reliably be reproduced by using any combination of any of the others above. In traditional economic analysis individual capital is more usually called labor.

Have you left behind your country of origin for a new one?

How has it worked out for you?

What does work mean to you?

In behavior, business, journalism, life, Money, US, work on September 5, 2015 at 12:13 pm

By Caitlin Kelly

These are the tools of an artist. That's work, too!

These are the tools of an artist. That’s work, too!

It’s Labor Day weekend — three days off for many workers in the U.S., where I live, in Canada and some other nations.

It’s always, for me anyway, a time to reflect on why we work and what we’re working for:

  • Daily expenses
  • Retirement savings
  • To fund higher education, for self and/or others
  • Short-term emergency savings
  • Medical insurance/expenses (Americans must buy health insurance like any other consumer product)
  • Major purchases — a vehicle, a home, a boat
  • Challenge
  • Camaraderie with peers and colleagues
  • The thrill of scientific or medical or intellectual discovery
  • Learning and mastering new skills
  • To support the financial needs of family and others
  • A place to feel welcomed, to belong
  • Building self-confidence
  • Ambition
  • Helping others — nursing, teaching, the ministry,  the law
Making films offers well-paid work to thousands in the industry, from grips and gaffers to CGI specialists

Making films offers well-paid work to thousands in the industry, from grips and gaffers to CGI specialists

I’m endlessly fascinated by work. Maybe because I grew up in a family where no one had “a job” — with a paid vacation or sick days or a pension or raises. My father was a film-maker, my mother a journalist and my stepmother wrote for television.

All the money earned in our home came from our individual, independent creative efforts.

No wonder I, too, work for myself as a full-time freelance writer, editor, writing teacher and writing coach.

Any story focused on business, labor practices, unions, wages, the Fight for $15 — to raise fast food wages to $15/hour here in the U.S. — gets my attention.

Corner stores are a part of the economy, too

Corner stores are a part of the economy, too

One of the books I admire is by MIT professor Zeynep Ton who studied five retailers who actually pay well and earn good profits, called The Good Jobs Strategy. Another, an early precursor of the current interest in more ethical garment production, is Where Am I Wearing by Kelsey Timmerman.

I’ve been working at home since losing my last staff job, at the New York Daily News, (then the nation’s 6th largest daily newspaper), in the summer of 2006. It was not a happy place to work, its unofficial motto, “Sink or Swim.” I don’t regret the loss of that job, although I miss making that income, much more difficult to attain through the intellectual piecework that is freelancing — you are only paid for what you produce, and often later than you need.

Since my high school days I’ve worked as:

  • a lifeguard
  • a waitress
  • a busboy
  • a newspaper reporter (three daily papers)
  • a magazine editor (four national magazines)
  • a writing teacher (four colleges)
  • a writing coach (multiple private clients)
  • a photographer (published in The New York Times and Washington Post)
  • an author (of two works of non-fiction)
  • a volunteer Spanish-language interpreter (working with Chilean refugees)
  • a cross-cultural consultant for Berlitz
  • a retail employee at $11/hour
I covered the unity march in Paris -- I love breaking news!

I covered the unity march in Paris — I love breaking news!

Of all of these jobs, I’ve by far most enjoyed my days as a daily newspaper reporter and really miss it.

At its best, there’s no better way to have fun and adventures and get paid for it. I met Queen Elizabeth aboard her yacht Britannia, flew to an Arctic village in December, climbed 100 feet up a Tall Ship mast, sailed aboard $6 million racing yachts, visited a Quebec hospice, broke major medical stories.

I’ve traveled, on stories, to Ohio and New Orleans and Texas, to Sicily and Copenhagen and London.

In March 2014, I went to work for a week in rural Nicaragua with WaterAid.

Our van, 95 degree heat, 12 hour days. It was a lot of fun, actually!

Our van, 95 degree heat, 12 hour days. It was a lot of fun, actually!

I love the intellectual stimulation of journalism — having to make sense of complex, unfamiliar material — like a recent piece on predictive analytics which I then need to write clearly and compellingly for others.

I love the variety of the people I meet and speak with, everyone from Olympic athletes to military veterans to a female Admiral to convicted felons. I can never afford not to be curious and open-minded.

I love writing books, diving deeply into complicated subjects that deserve, and rarely get, closer attention.

I love connecting with readers, one of whom recently called my book “Malled”, (a memoir of low-wage work),  a page-turner.

My second book, published in 2011

My second book, published in 2011

I’m fortunate. At my age, we’ve little debt, no children to support and have acquired good savings for our retirement. So my goals for work now are different from fresh grads desperate to find any job and pay down enormous student debts.

But it’s a very very tough time for many American workers; union membership is the lowest since the Depression, 11 percent of public workers, seven percent of private. Even with corporate profits at record highs, wages remain stagnant for many, and worse for the lowest-paid — while costs keep rising, on essentials like college tuition and health insurance, (also here deemed a consumer product.)

Americans still have no paid maternity leave and even companies that offer it know many workers are too scared to take unpaid leave — lest their care for their families make them look like slackers.


What sort of work do you do?

Do you enjoy it?

What would you change about it if you could?


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